Overview Smile Brands is a dominant player in the dental space and we are seeking an IT Field Engineer to join our team. The Field Engineer is responsible for supporting multiple facilities’ technology needs while specializing in at least one area of expertise. Installs, configures, tests, and troubleshoots servers, desktops, laptops, printers, routers, and network infrastructure equipment. Solves a variety of IT-related issues while working on multiple projects. Schedule (days/hours) Monday - Friday 8am - 5pm (occasional over-time) Responsibilities Responsible for troubleshooting all manner of end-user IT problems involving dental practice applications and hardware. Deployment of computer hardware, including advanced clinical systems and Windows-level applications. Responsible for IT activities related to processes of user access, incidents, service interruptions, and planned downtimes; also, be responsible for documenting and communicating processes to IT to ensure consistent user experience. Identify trends of recurring issues and manage problems by working with resources (internal and vendors) to achieve a permanent solution. Ensure proper notification of ongoing issues to the team and any workaround solutions until a permanent resolution is established. Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed. Encourages, maintains, and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service. Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data. Qualifications 3+ years of experience in IT support, with at least some of it focused on multi-site or healthcare environments Experience deploying operating systems and managing active directory Strong analytical skills to diagnose technical issues and develop effective solutions quickly Ability to effectively communicate across all staff/management levels with a friendly and helpful attitude Ability to work in fast-paced environments while providing excellent customer service to internal or external customers Must be a team player, eager to collaborate, and adaptable Preferred Qualifications Basic knowledge of TCP/IP, routing protocols, VLANs, and network security Experience with Microsoft Intune/Autopilot Experience working within dental or healthcare Experience with PAN (Panoramic Dental X-Ray) equipment such as Planmeca, Sidexis 2d/3d, or Carestream 2d/3d pans Experience working with dental office software such as Dentrix, Eaglesoft, Practice Works, or Softdent Familiarity with HIPAA compliance and data security standards specific to healthcare Compensation $68,000 - $80,000 per year About Us Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com