Position Summary:
The opportunity:
As a member of Smurfit Westrock’s IT Operations and Global Support Organization’s IT Field Services Group, you will be responsible for end user application & hardware support including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.
In addition, you will provide advanced desk-side support, interfacing with a diverse user community in a variety of office, laboratory, and production equipment locations. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.
How you will impact Smurfit Westrock:
Install common and standard software and hardware peripherals. Deploy and configure end user devices. Assist with end-user questions, problems, and training. Participate in an on-call duty roster of 24x7 coverage as required by business unit operations.Maintain awareness of service level agreement targets to help meet and exceed requirements.Follow internal policies and procedures to properly manage service delivery expectation.
What you need to succeed:
Technical qualification plus experience and technical certifications is acceptable.Minimum 2 years proven PC/LAN experience required.Knowledge of local area network computing, including Ethernet, Wireless networking, and TCP/IP.Knowledge of Microsoft Support Tools, e.g. SCCM, PXE, and WSUSProven capability of providing 2nd level support troubleshooting end user issues.Candidate will be directly responsible for imaging and configuration of end user devices include, PC, VMU, tablets and wireless devices.Support providing maximum uptime and peak performance of local area network and associated peripheral hardware.Demonstrated ability to analyze and resolve complex hardware and software problems that require in-depth troubleshooting skills to determine root cause.Ability and willingness to work in complex manufacturing environments. Ability to deliver results with limited supervision and self-direction.Ability to work with limited supervision.Team player, with strong interpersonal skills.
What we offer:
Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.