Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR67801 IT Field Service Technician（ITサービス管理テクニシャン）

業務範囲 

・広島サイトのPC環境の管理. 

・PCおよびパーソナルデバイスのセットアップ、払い出し、メンテナンス、修理、およびそれにかかわる業務。また、それらにかかわるソフトウェアのインストールやアップグレード作業。 

・ネットワークの敷設、およびネットワークトラブル時のサポート業務 

要求されるスキル等（今後トレーニングも実施します。） 

・Service Nowの機能および操作方法 

・Windowsの操作は必須 

・Clients: Windows 10/11　 　Servers: 2022, 2019, 2016 の知識を有すること 

・MAC OS、Android、iOSの経験 

・SCCMなどのインストールツールの知識 

・パーソナルデバイスのハードウェア、ソフトウェアのトラブルシューティングスキル 

・MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook などの設定等 

・RPAなどの自動化ツールの知識 

・VPNのトラブルシューティング 

・複合機の機能の知識とサポートスキル 

・Active Directoryの機能の知識 

・マイクロンのIT環境での知識（MTGROUP、Service Nowなどの知識を有していること. 

・マイクロンのツールを利用したドキュメントの作成 

・ソフトウェアのインストール等のサポート知識 

・体系的な問題解決のスキル 

・携帯電話、携帯端末の知識 

コミュニケーションスキル 

・英語でのコミュニケーションに関して躊躇しないこと 

・顧客やパートナー、上司と円滑なコミュニケーションができる

Responsibility

Manage PC and personal device environment of Hiroshima sites.Responsible for the installation, repair and preventative maintenance of personal computer and related systems.  Performs all installations, upgrades and backups of software and hardware applications.  Troubleshoots software and hardware failures and identifies network problems when they relate to PCs.  May assist Network Administrator with troubleshooting of networks.
 Requirement（Not necessary. These skills will be trained） Fully trained in all ServiceNow functions and features Significant, demonstrated experience with Windows Operating systems Clients: Windows 10 and 11　 　Servers: 2022, 2019, 2016  Familiarity with Mac OS Working knowledge of imaging utilities such as SCCM, etc. Advanced troubleshooting skills with hard drive encryption software MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook configuration issues with Exchange  Strong VPN and remote dial-in troubleshooting skills Demonstrate strong skills supporting printers in an enterprise environment Advanced knowledge of Active Directory, GPO Demonstrate proficiency in Micron environment – MTGroups, Remedy, Projects, Processes, etc. Strong proficiency in creating and referencing documentation/knowledge articles using Micron tools. Strong software installation/support skillset Disciplined, systematic problem solving skills required. Mobile phone and mobile devices. 

Communication skill

never hesitate to communicate in English Smooth communication with customers, partners, supervisors or other people on 

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_jp@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.