Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

We love all pets like our ownWe’re the future of the pet industryWe’re here to improve livesWe drive outstanding results togetherWe’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Essential Job Functions:

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

Perform basic day-to-day maintenance and upkeep of assigned domain.

Take ownership of customer issues reported and see problems through to resolution.

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues.

Documenting troubleshooting and problem resolution steps, creating knowledge base articles for routine issues when applicable.

Participate in rotating on-call coverage or emergency response.

Be familiar with regulatory & security standards, best practices, and company requirements.

Undertake small-sized enhancements or projects.

Be familiar with documentation for assigned technology including server build docs, configuration standards and infrastructure architecture.

Adhere to all Petco and department processes and standards.

Monitor and test system performance for potential bottlenecks.

Participate in upgrade and installation activities for new hardware and software components as well as scheduled system maintenance activities and maintain them in accordance with IT policies and procedures.

Education/Experience:

Bachelor’s degree or equivalent combination of education and related experience.

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile. The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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