IT Field Services Technician Baltimore, MD SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation’s Veterans. Recognized on the Inc. 5000 list of America’s fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today! POSITION SUMMARY: Indigo IT is seeking to add an IT Systems Technician to our growing field support team. This team is integral to ensuring the technology used by Customs and Border Protection are up to date and secure. JOB RESPONSIBILITIES: + Provide Tier 1, Tier 2, and Tier 3 technical support for the Department of Homeland Security and Customs and Border Protection (CBP). + Maintain 24/7 network security to trade and passenger systems in various locations. + Install, protect, administer, update and authenticate user access to sensitive systems, servers, hardware and software. Provide a record of all changes and configuration updates. + Troubleshoot and fix network and client problems in Active Directory. + Support various IT rollouts, migrations, upgrades, etc. + Install/configure laptops, tablets and mobile devices using to ensure compliance with government security protocols. + Install and configure data backup systems and storage devices, antivirus software and server and workstation patches. + Travel to or remotely access CBP sites to troubleshoot and repair servers. + Support network issues pertaining to switching, routing, general networking infrastructure. + Manage Main Distribution Frame/Independent Distribution Frame physical infrastructure. + Create certified category 5/6 cabling. + Manage Active Directory policies, scripts and permissions. + Interface with the Network Operations Center (NOC) and Security Operations Center (SOC) for support of DNS WINS and Proxy. + Report all suspicious activity to the CBP Computer System Incident Response Center (CSIRC). + Participate in new hardware and software compatibility and usability testing. + Interface with Electronic Mail Operations (EMOPS) regarding the Exchange Mail Systems. JOB REQUIREMENTS: + Active Top Secret clearance or CBP Background Investigation REQUIRED + 3+ year’s experience troubleshooting/upgrading/migrating various IT systems (workstations, laptops, mobile devices, servers, printers, routers/switches) + Working knowledge of LAN/WAN technology and network security protocols + Experience troubleshooting software and hardware issues (Active Directory, Windows OS, Symantec, etc…) + Familiarity with ServiceNow ticketing system or similar tool At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry. Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.