**IT-Field Tech.** Office or Project Location **Newark, NJ** Company **Tutor Perini Civil** Job Code **2552** As an **IT Technician** at Tutor Perini Corp, reporting to **IT Manager,** you will have the opportunity to: **Description:** + Respond to end-user help tickets, calls and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions. + Image new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform. + Document and escalate incidents to Infrastructure group when necessary. + Inventory new equipment and software and perform periodic audits of deployed assets. + Prepare and publish self-help documentation for common “how to” problems. + Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime. **Requirements:** + High School Diploma or equivalent required. Associate degree in conjunction with other certifications and work experience considered. Bachelor’s degree is preferred. + Microsoft Certified Professional and A+ certification preferred. + Proven mastery of Windows operating systems, including Windows 7, 10, and 11. + Strong working knowledge of Active Directory – ability to create/modify/disable accounts. Familiarity with drive mappings/Desktop Authority application is recommended. + Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFPs). + Ability to troubleshoot network connection issues – both wired and wireless. + Understand and troubleshoot Microsoft Office 365 applications. + Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support. + Excellent documentation and organizational skills. + Strong troubleshooting and problem-solving skills. + Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment. + Must be self-motivated and have ability to work independently. + **Relevant Technologies:** + MS Office 365 including Excel, Word, and PowerPoint + Microsoft Outlook/Exchange including M365 and Exchange Online + Citrix Xen Desktop + Terminal Services – Thin Client + Microsoft Active Directory and Windows domain networks + Desktop Authority + Wi-Fi / VPN / Mobile Access + Bomgar Remote Support + Sophos Virus protection + Understanding of TCP/IP and relevance of connectivity. + Windows Remote Desktop services + Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus **Expected salary range for this position is $60,000 - $90,000 depending on experience.** **Equal Opportunity Employer**