JOB DESCRIPTION Position: IT Field Technician Status: Full-time Benefits: 401(k), 401(k) Matching, Health Insurance, Dental Insurance, Life Insurance, Paid Time Off, Other Voluntary Coverage Hourly Rate: $20 - $22 ESSENTIAL FUNCTIONS- include and are not limited to: + Provide hardware and software support services for locations and staff; and to install, maintain, and support our business technology needs. + Execute change requests and troubleshoot systems incidents to provide maximum customer uptime and minimize time to repair. + Ensures corporate technology issues are identified, tracked, reported on and resolved in a timely manner. RESPONSIBILITIES- include and are not limited to: + Install, support, troubleshoot IT technology equipment in the field and retail locations. + Configure, test, document, maintain, troubleshoot, and provide training on staff equipment, IT technology, peripherals, and networks. + Provide prompt helpdesk support and training, as needed, in writing, onsite, and/or by phone. + Exhibit ability to implement complicated tasks effectively, efficiently, independently, and professionally. + 75% travel required ' Mostly home same day. + Flexible Scheduling, Tuesday thru Saturday or Sunday thru Thursday, 11am ' 8pm + Reliable vehicle required + Occasionally lift and carry up to 50 pounds or climb a ladder no more than 10 feet. QUALIFICATIONS AND SKILLS- include and are not limited to: + High School Diploma or Equivalent. An AAS in Computer Science or Engineering, or equivalent is preferred. + 2+ years of supporting end-user computing is preferred. + Networking experience is preferred, Ethernet cabling and termination. + Excellent problem-solving skills, plus strong verbal and written communication skills. + Strong interpersonal skills and ability to work well in a team environment. + Ability to multitask and juggle multiple critical issues and adapt to change. + Thrives in a fast-paced, energetic, team-based environment. + Strong diagnostic and problem-solving skills. + High level of accuracy.