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The IT Field Training Consultant provides tailored on-the-job IT training on the navify lab operations to customers’ laboratory staff during initial implementation, go-live, and post go-live as required. This position in the Roche Support Network (RSN) partners with several internal groups (commercial project management office, IT sales, commercial education group, and marketing management) to provide customized remote and onsite training to new customers and customers with highly complex workflows.

This field-based position will require approximately 50-70% travel, including overnights, within the US. Some international travel may also be required. Candidates must currently reside within 50 miles of a major, US metropolitan airport.

JOB FACTS

Collaborates with IT sales around upcoming and ongoing customer training needs within supported region

Consults with customers to understand their specific lab’s workflow and how the Roche IT solution fits and controls it

Identifies new customer IT training needs and participates in standard development to meet those needs

Creates tailored training plans for customers based on their specific lab needs

Delivers onsite and remote customer training sessions

Incorporates lab-specific knowledge to deliver tailored customer on-the-job customer training and ensures training deadlines are met 

Assists key operators with bench tech training both as part of initial implementation and as ongoing needs arise due to staff turnover.

Assists customers with minor changes to system post implementation as scoped in customer training plans, lifecycle management training, and other means to increase customer self-sufficiency

Serves as the local training resource to support customers with reinforcement training needs and drives customer-to-customer knowledge sharing across the region

WHO YOU ARE

Bachelor’s degree in a related discipline or equivalent education and work experience

5 years of progressive experience within the diagnostics industry or other relevant progressive experience

Advanced knowledge in an area of specialty as demonstrated through an advanced degree and/or in-depth technical experience in the support of laboratory clinical chemistry, immunology, information technology, molecular, tissue and/or automation systems

Preferred Qualifications

Currently reside within 50 miles of a major metropolitan airport in the US

Able and willing to travel 50-70%, including overnight and some international travel

Experience using and/or configuring middleware solutions, ideally cobas infinity laboratory solution 

Specialized, advanced knowledge of clinical chemistry and immunology laboratory workflows, ideally on Roche platforms

Experience in working in an agile environment

Former technical IT or laboratory training experience 

 

ADDITIONAL INFORMATION

Company car is provided with this position.

This is a field-based, remote position.

Relocation benefits are not offered for this position

The expected salary range for this position based on the primary location of Indianapolis is $91,100 - $169,100.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.