IT Help Desk Analyst Opportunity with Traylor Bros., Inc.! Traylor Bros., Inc. (TBI) National Heavy Civil division provides comprehensive, cutting-edge heavy civil/underground construction services through traditional and non-traditional delivery methods. TBI has completed more than 135 complex bridge construction and rehabilitation projects across the nation, including world record cable-stayed structures and segmental bridges. The group also has a history of providing some of the country’s largest port authorities and the maritime industry with the construction of deep water container piers, wharf facilities, transit terminals, locks, and dams. What makes us different? Our Mission is to excel at constructing complex infrastructure safer, better, and faster by engaging the entrepreneurial and innovative spirit of our team members and providing limitless opportunity for personal and professional growth in a close knit and collaborative organization. Our Core Values: Safety. We are committed to providing a safe work environment. This is always our priority. People. Our talented team is our greatest asset. We provide opportunity, reward performance, and support a positive and balanced work environment. Innovation. We have the ability to engineer creative solutions to overcome any obstacle. Ethics. We are honest and ethical in all our business dealings. Communication. We encourage open and honest communication throughout our organization. Community. We add value to our industry and the communities in which we work. Required Skills Position Summary Main point of contact to provide prompt and quality computer hardware and software services for users requiring technical expertise. Install computer software products, modify/repair hardware and resolve information technology related challenges. Manage software licensing and inventory as well as hardware inventory. Key Tasks and Responsibilities + Manage helpdesk calls and tickets for technical support in a complete and timely manner + Provide remote support via desktop sharing software for users not located in the local office + Maintain and utilize Microsoft InTune for imaging new PCs + Deploy new iPhones/iPads + Responsible for basic operating principles of data communications and computer hardware and software + Adapt, integrate, and modify existing programs for use with existing information technology + Recommend process improvements to ensure software and hardware reliability, scalability, security, integrity, and performance + Assess potential risks and technical challenges for opportunities to improve + Maintain confidentiality and security of company documents and customers + Maintain and troubleshoot audio-visual equipment in conference/training rooms Skills and Abilities + Strong verbal and written communication + Customer service oriented + High level of accuracy + Detail oriented + Effective listening + Ability to maintain confidentiality + Desire and willingness to learn new things + Self-motivated + Time management + Ability to work well with a team + Ability to travel occasionally Education/Experience Required + Two to five years of experience in the IT field + Microsoft Windows operating systems and Microsoft 365 Suite + Troubleshooting and maintenance of iOS devices (iPhone/iPad) + Troubleshooting and maintenance of audio-visual equipment Preferred + Bachelor’s degree in IT related field and/or IT certification(s) + PC management/imaging technology (i.e. Microsoft InTune, etc.) + Windows Server/Active Directory + Basic knowledge of VMware (Able to log into vCenter and work with virtual machines, etc.) + Basic networking knowledge (Able to hook up firewalls, switches, wireless access points, etc.) Required Experience