Our client, in Milton VT is seeking an IT Help Desk Coordinator to join their team. **Job Title: IT Help Desk Coordinator** **Location: Milton VT** **Pay Range: 55-60K depending on experience** **What’s the Job?** The Help Desk Coordinator is responsible for managing the day-to-day operations of computer systems. This includes receiving, prioritizing, documenting, and resolving end-user requests to ensure smooth computer operations that enable business activities. Problem-solving may involve diagnostic tools, help request tracking, and in-person assistance. **Key Responsibilities:** - Receive and respond to help requests from end users via phone, email, or ticketing system. - Document user details (name, department, contact info, issue) in support tickets. - Track and document the problem-solving process, including decisions and actions. - Install, repair, and troubleshoot client devices. - Utilize diagnostic tools for troubleshooting. - Access online resources (software updates, FAQs) to aid in problem resolution. - Learn and support organizational hardware and software. - Test fixes to ensure problem resolution and conduct post-resolution follow-ups. - Analyze trends in documented resolutions to prevent future issues. - Prioritize and schedule support requests. - Set up equipment, including installation of operating systems, cables, and software. - Collaborate with staff to assess new system needs or modifications. **Competencies:** - Problem Solving: Able to identify and resolve issues promptly, with well-analyzed alternative solutions. - Technical Skills: Seeks training and development to improve skills. - Customer Service: Addresses customer needs promptly, seeks feedback, and ensures commitments are met. - Initiative: Takes responsibility, looks for opportunities, and offers help when necessary. **Additional Skills:** - Basic Networking: Understanding of network protocols (TCP/IP, DNS, DHCP), firewalls, and VPN setup. - Active Directory: Experience with managing users, groups, and permissions in Active Directory. - Remote Support Tools: Proficient in using remote desktop tools such as TeamViewer, Webex, or Windows Remote Desktop. - Cybersecurity Awareness: Basic understanding of security best practices, including password management, malware detection, and data encryption. - Backup and Recovery: Experience with data backup solutions and recovery procedures. - Scripting: Familiarity with basic scripting languages (PowerShell, Bash) to automate routine tasks. - Virtualization: Basic knowledge of virtual environments like VMware or Hyper-V. - Mobile Device Management (MDM): Experience managing mobile devices through MDM solutions. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.