As an IT help desk/end-user support professional, you will join a team of highly engaged associates who are responsible for ensuring that all Gallup users, including visiting associates, have world-class technical support to do their jobs perfectly.

In this role, you will support and oversee inventory for all on-site technology and end-user equipment; troubleshoot user workstations and workstation software; and maintain network equipment, including file servers, routers and switches. You will also help with AV and conferencing needs, providing support for Gallup-hosted events. When it comes to ensuring that technology experiences are flawless, we will turn to you.

If your mission is to make a positive impact on the lives of millions by resolving challenging technical problems, join us, and put your greatest strengths to work.

Who we want:

Problem solvers who are known for their ability to quickly diagnose the root causes of various computer issues and provide immediate solutions to their customers Service-minded technical experts whose extraordinary customer service skills make a lasting impression on guests, clients and associates Highly organized multitaskers who are responsible and able to prioritize the urgency of multiple requests to meet customer demands with outstanding quality Clear communicators with a gift for teaching technology concepts in a way that is easy to understand Overachievers who thrive in a fast-paced environment and who enjoy working with a wide range of technical issues and individuals

What you need:

At least two years of experience in a technical help desk or technical customer service-related capacity required Experience in a Windows user and server environment and experience supporting all Microsoft Office applications required Ability to work at Gallup’s Berlin office four to five days a week, depending on office needs, required Broad knowledge of networking, hardware installation and setup, and software applications as well as experience troubleshooting technical issues required Ability to learn new processes and systems quickly and to multitask while remaining focused on the customer required Experience with Microsoft Teams and Zoom preferred Relevant certifications and education background in IT are welcome as part of a strong candidacy Must be authorized to work in Germany on a full-time basis

What we offer:

We create exceptional workplaces, starting with our own. We focus on developing your strengths — what you do right, rather than what you do wrong — and helping you be engaged at work. When you work at Gallup, you’ll benefit from:

A strengths-based, engagement-focused and performance-oriented culture The opportunity to work in a flexible and hybrid environment A collaborative work environment with world-class managers and highly tenured mentors who guide and empower associates based on their unique skills and strengths Continuous learning and development opportunities A creative and innovative startup atmosphere with the stability and credibility of a well-established brand Mission-driven work that changes the lives of people around the world A comprehensive benefits package that includes a competitive salary and a pension program A stunning, well-connected office in the Cube Berlin, Europe’s smartest building, with a state-of-the-art workplace environment that has unique architecture and proximity to countless amenities, including River Spree, in the heart of Berlin

And the perks don’t stop there. Learn more about life at Gallup.

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

Agencies: We are not partnering with agencies for this role nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.