**Jumpstart Your IT Career as an IT Help Desk Intern at PDS Tech Commercial!** **Role Overview:** PDS Tech is looking for a motivated IT Help Desk Intern to join our team in Santa Clarita, CA. As an IT Help Desk Intern, you'll be the first point of contact for employees seeking technical assistance. This hands-on role offers the opportunity to work in a dynamic, fast-paced environment while gaining real-world experience in IT support. You'll play a critical role in managing our ticket system, troubleshooting PC issues, and ensuring seamless deployment of PCs and software—making a direct impact on the efficiency of the team! **Key Responsibilities:** + **Ticket System Management:** Monitor and manage the help desk ticketing system to ensure quick and efficient resolution of technical issues. + **PC Troubleshooting:** Diagnose and resolve hardware and software issues on Windows 11 PCs, ensuring minimal downtime for employees. + **Onsite Support:** Provide on-site technical assistance to employees, offering immediate solutions and maintaining smooth workflows. + **Windows 11 Support:** Assist in the installation, configuration, and troubleshooting of Windows 11 operating systems. + **Microsoft Azure Support:** Assist with basic user management and access control tasks within Microsoft Azure. + **Software Troubleshooting:** Provide first-line troubleshooting for various software applications within the company. + **PC Deployment:** Help deploy and set up new PCs, ensuring they are ready for use and properly configured. **Required Qualifications:** + Associate degree in IT or a related field, or currently a junior/senior in a 4-year program. + Must have completed courses in network, security, and helpdesk support. + Basic understanding of Windows 11 and Microsoft Azure. + Strong problem-solving skills and attention to detail. + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team. + Must be available to work on-site 3 days a week. **Preferred Qualifications:** + Familiarity with Microsoft Office 365 and basic cloud computing concepts. + Experience with ticketing systems and IT service management tools. **Why Join Us?** This is an excellent opportunity to kick-start your IT career and gain hands-on experience in a professional, supportive environment. Whether you’re troubleshooting software or deploying new systems, you’ll be learning from experienced IT professionals and contributing to the success of the team. **Ready to Make an Impact?** If you're passionate about IT and ready to learn in a fast-paced environment, we want to hear from you! Apply today and take the first step towards an exciting career in IT. **Apply Now!** **Pay Details:** $20.00 to $25.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance