IT Help Desk Manager
Motion Recruitment Partners
Exciting opportunity for an IT Help Desk Manager in the heart of technology innovation! A dynamic healthcare company leveraging cutting-edge IT solutions, is seeking a full-time Help Desk Manager to lead their support services team. This role is on-site in Chicago, IL and would be supporting and training tier 1 and tier 2 personnel to continue growing their careers. This position is customer facing and requires excellent communication skills.
Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development
Required Skills & Experience Bachelor’s Degree in Computer Science or related field Minimum 5 years of experience managing an IT help desk environment Strong Microsoft Windows Desktop, Office, Server (2008/2013) experience Expertise in Active Directory, Group Policy, DNS/DHCP Proficiency in Microsoft Office 365 and Exchange Working knowledge of network communications (firewalls, VLANs, VPNs, routing, wireless) Understanding of web-based concepts and technologies Desired Skills & Experience ITIL, A+, MCP, CCNA, CCNE certifications Experience with help desk ticket management systems Familiarity with IT procurement processes Knowledge of IT service management best practices What You Will Be Doing
Tech Breakdown 40% Windows Server and Desktop Support 30% Network and Communication Systems 30% Help Desk Management and Process Improvement Daily Responsibilities 50% Hands-On Technical Support and Escalations 30% Team management and Mentoring 20% Customer Communication and Service Improvement
The Offer Bonus OR Commission eligible You will receive the following benefits: Medical, Dental, and Vision Insurance Vacation Time Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development
Required Skills & Experience Bachelor’s Degree in Computer Science or related field Minimum 5 years of experience managing an IT help desk environment Strong Microsoft Windows Desktop, Office, Server (2008/2013) experience Expertise in Active Directory, Group Policy, DNS/DHCP Proficiency in Microsoft Office 365 and Exchange Working knowledge of network communications (firewalls, VLANs, VPNs, routing, wireless) Understanding of web-based concepts and technologies Desired Skills & Experience ITIL, A+, MCP, CCNA, CCNE certifications Experience with help desk ticket management systems Familiarity with IT procurement processes Knowledge of IT service management best practices What You Will Be Doing
Tech Breakdown 40% Windows Server and Desktop Support 30% Network and Communication Systems 30% Help Desk Management and Process Improvement Daily Responsibilities 50% Hands-On Technical Support and Escalations 30% Team management and Mentoring 20% Customer Communication and Service Improvement
The Offer Bonus OR Commission eligible You will receive the following benefits: Medical, Dental, and Vision Insurance Vacation Time Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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