Overview:

WiredPeople is seeking several qualified IT help desk technicians to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers onsite in Orlando, FL, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Responsibilities:Provide quick and effective assistance with information technology systemsListen attentively to customers’ questions and concerns and offer optimal solutionsPrioritize customer satisfaction in all communications, directing unresolved issues to next-level personnelWork with desktop support engineers to provide customers with superior serviceRepresent WiredPeople with professionalism and integrity while helping to advance our company missionRespond to tech inquiries via email, through online chats, over the phone, or in personWalk customers step-by-step through the problem-solving processHelp with troubleshooting hardware and softwareFollow up with customers to ensure satisfactory serviceCommunicate customer feedback to the appropriate internal team membersQualifications and ExperienceExcellent problem-solving and analytical skillsComprehensive knowledge of computer systems and experience troubleshooting hardware and softwareThe ability to break down technological processes and deliver clear, step-by-step instructionsPatient, friendly demeanor with a great aptitude for listeningStrong verbal and written communication skillsCommitment to providing exceptional customer serviceTeam-oriented mindset with an openness to constructive feedbackEagerness to learn new technologies and systemsExperience working as an IT help desk technician or in a similar customer support roleWiredPeople provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WiredPeople complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.