Returning Candidate? Log back in! IT Help Desk Specialist Location US-MD-Fort Meade ID 2025-03-2389 Category Information Technology Position Type Full-Time Location Detail Hybrid Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com Summary

The TARDyS3 team is seeking a proactive and customer-focused IT Help Desk Specialist to provide user support, system monitoring, and technical assistance. The ideal candidate is a self-starter who thrives with minimal supervision, collaborates effectively with teammates, and takes ownership of their responsibilities. They should demonstrate a strong commitment to delivering exceptional support, inspire confidence in their abilities, and prioritize continuous learning over simply "knowing." 

Responsibilities

User Support & Issue Resolution:  

Serve as the primary point of contact for technical and operational support requests from users. 

Ensure timely and effective resolution of issues, adhering to established service level agreements (SLAs). 

Operational Support & Documentation:  

Follow and refine the Operational Support Plan and standard operating procedures (SOPs) that govern user support, including training, troubleshooting, and administrative activities. 

Provide technical and operational assistance. 

Account Management & Access Requests:  

Manage and process user account requests promptly and accurately. 

Tool Utilization & Reporting:  

Use Platform One tools (Jira) to track, manage, and report on support requests. 

Contribute to maintaining and updating user guides and system administrator documentation. 

Metrics & Continuous Improvement:  

Deliver and/or update support documentation, including:  

Support metrics and performance reports. 

Operational Support Plan revisions. 

System Administrator Guide updates. 

System monitoring instructions to ensure consistent performance and availability. 

Qualifications

Experience:  

2+ years of experience in user-facing IT support. Experience supporting DoD environments – preferred. 

Education:  

Bachelor's degree preferred. 

Clearance & Certification:  

Active Secret Clearance required. 

IAT Level II certification (e.g., Security+ or equivalent) required. 

Technical Proficiency:  

Familiarity with or ability to quickly learn the following tools:  

Jira (for issue tracking and project management) 

Confluence (for documentation and collaboration) 

Teams and Mattermost (for communication and collaboration) 

Must be able to commute to Ft. Meade Mondays and Thursdays. 

 

Key Attributes 

Self-motivated with the ability to achieve results independently. 

Collaborative mindset with strong communication skills. 

Detail-oriented with a focus on accuracy and consistency. 

Adaptable and eager to learn new tools and technologies. 

Posted Min Pay Rate USD $75,000.00/Yr. Posted Max Pay Rate USD $100,000.00/Yr. Salary Disclosure Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.

The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required. EEO Statement ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

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