Job Description We are seeking a detail-oriented, adaptable, and customer-focused Help Desk Technician to join our civil engineering company. The ideal candidate is an excellent problem solver, eager to learn, and exposed to various technologies. This role primarily focuses on desktop support but offers opportunities to grow into a Systems Administrator position. The Help Desk Technician will handle day-to-day IT operations, provide technical support for PCs and peripherals, and ensure smooth technology operations for end-users. Key Responsibilities: Technical Support: Provide first-line support for hardware, software, network, and connectivity issues for end-users, both in-person and remotely. Troubleshooting: Diagnose and resolve technical issues with desktops, laptops, monitors, printers, and other peripherals. User Account Management: Handle adding, modifying, and removing user accounts, permissions, and security settings within Active Directory and other systems. System Maintenance: Install, configure, and maintain hardware and software systems, including Windows 10 and Windows 11 operating systems. Documentation: Maintain detailed records of IT issues, solutions, and system configurations using a ticketing system. Training & Mentorship: Provide mentorship and support to team members, as well as training for end-users on IT systems and best practices. Environment Support: Assist in maintaining a stable IT environment, including end-to-end user support and device management. Growth Opportunities: Engage in tasks related to IT infrastructure to develop skills required for a Systems Administrator role. Security: Ensure endpoint security by maintaining antivirus software, system updates, and compliance with IT security protocols. Collaboration: Work closely with engineers and project managers to understand and address their specific IT needs. On-Call Duties: Provide weekend on-call support as required, including remote troubleshooting with provided laptop and cell phone. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Education: Open to candidates with relevant experience; degree preferred but not required. Certifications such as CompTIA A+, MCP, or MCSP are highly desirable. Experience: 2+ years of experience in IT support or help desk roles, preferably with exposure to desktop support. Technical Skills: Proficiency with Windows 10 and transitioning to Windows 11. Experience with Microsoft 365 suite and Active Directory. Familiarity with network troubleshooting tools and techniques. Understanding of PC hardware, peripherals, and related troubleshooting. Soft Skills: Strong problem-solving and analytical skills with a proven ability to handle complex technical issues. Excellent communication and interpersonal skills. Ability to mentor team members and foster a culture of learning. Flexible and adaptable mindset with a willingness to learn new technologies. Exceptional organizational skills with attention to detail. Experience working in a civil engineering or construction environment. Familiarity with engineering software such as AutoCAD, Civil 3D, or project management tools. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.