Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. 

Job Description

We are seeking an IT Help Desk Technician for a  6 month contract in Golden, CO. This role will work onsite/ in the office Monday- Thursday (with Friday working remotely) and will be responsible for:  

Providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems.Responds to telephone calls, emails, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Answer call center phones in a friendly, helpful, and professional manner.Open a support tickets and provide that support once trained.Create new network user accounts per procedureDisable network accounts per procedure.Update Microsoft exchange information per procedure based on information supplied.Work tickets assigned in the queue and assist with assigning tickets to others in the team. 

 

Qualifications

 

1 year of Help Desk experienceExperience with help desk ticketing system (prefer ServiceNow)MS OfficeActive DirectoryMust be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned. Adept at asking questions to better support the user with processes and procedures. Must be a team player.

Additional Information

This role will be a 6 month contract in Golden, CO and will work onsite/ in the office Monday- Thursday (with Friday working remotely) and will pay between $22- $30 per hour depending on experience.