Job Description:

IT Help Desk Technician

Office of Information Technology

The IT Help Desk Technician  provides technical support for faculty, students and staff within the areas of the Help Desk and the Computing Accounts and Passwords. The IT Help Desk Technician is part of a team which provides technical advice, guidance and information training to the Brown University  user community for both general and in-depth technical issues via phone, chat, email and in person on a variety of computer hardware, software, peripherals, mobile devices and other electronic equipment.  A strong emphasis of this position is working with the Computing Accounts and Password group that includes managing the creation, modification and deletion of electronic services and administrative accounts. This position must also adhere to and enforce all electronic IT security protocols with all users within the Brown Community. The IT Help Desk Technician will also be expected to occasionally work outside of regular business hours for example: Back to school, Reunion/Commencement, etc.

Education and Experience

Bachelor’s degree preferred

1 to 2 years of IT Help Desk experience or equivalent environment

Knowledge of Mac, PC and mobile devices including applications such as Google Apps, Filemaker, IT Ticketing system

Experience with desktop computing support

Proven ability to problem-solve, understand and troubleshoot first-level technical issues

Excellent customer service skills

Excellent written and oral communications

Excellent organizational skills; attention to details

Ability to multitask is required

Demonstrated ability to work independently as well as part of a team

Strong computing, analytical, and organizational skills

Demonstrates a willingness and ability to support a diverse and inclusive environment.

Successful completion of a criminal background check and education verification is required.

Benefits of Working at Brown:

Information on the Benefits of Working at Brown can be found here.

Recruiting Start Date:

2024-08-27

Job Posting Title:

IT Help Desk Technician

Department:

Office of Information Technology

Grade:

Grade 9

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Work Location:

Onsite

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.