Job Description

IT HELP DESK TECHNICIAN, MIT Federal Credit Union (MITFCU), to provide technical support to end-users within MITFCU; diagnose and resolve technical issues related to hardware, software, and networking; provide remote assistance to users via phone, email, and remote access tools; install, configure, and maintain computer hardware and software; educate users on proper use of computer systems and software; log and track IT incidents, ensuring timely resolution; maintain inventory of IT assets, including hardware and software; create and maintain technical documentation and procedures; coordinate with vendors for hardware and software support; implement security measures to protect computer systems, networks and data and security controls to protect information and prevent unauthorized access to systems and subsystems of the MIT Federal Credit Union.