Kforce is working with a client located in Long Island City, NY in search for an IT Help Desk Technician to join their team! This position is direct hire and hybrid. Summary: Moving between our Long Island City and Fifth Avenue, Manhattan locations, this position provides in-person and virtual Level 1 IT help desk support to users. This is a fast-paced environment where IT Help Desk Technicians work on projects but also are expected to be responsive and available to assist users with their technology support needs. The IT Help Desk Technician ensures that: * The first line of IT technical support for users is efficient, professional and timely * Technical problems are escalated appropriately in a timely way * End users can effectively and efficiently utilize IT tools * Best results are achieved through collaboration with colleagues * IT issues are addressed promptly and professionally with minimum interruption to business processes and issues are escalated properly * Documentation is thorough, accurate, prompt, and useful * All tasks and activities support the overall maintenance of corporate IT infrastructure * Special projects assigned by management are completed correctly * All projects and tasks are completed according to schedules and deadlines * Answering Help Desk calls * Configuring workstations and servers * Supporting users when using off-the-shelf software * Providing user training * Administering network peripherals * Remediating slow systems * Provision Cellphones * Provision workstations and VDI * Setup new users' desk in advance in a streamlined process and provide user training * Administering users accounts * Administering the phone system * Creating new Active Directory user accounts * Maintaining Active Directory workstations and server OU's, GPO's user information (i.e., Title-, -Change-, Location, Phone number, etc.) * Fixing printer jams and other printing problems