SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions and Accountabilities of the Job
Manage departmental work requests by answering initial inquires and logging them into the customer support software/online ticketing system. Delegate tickets appropriately.
Answer end-user questions with the assistance of IT staff, technical manuals, external technical help, and internal databases.
Administration of new users, grant access to the SEARHC network and applications as needed.
Develop and maintain internal documentation to improve departmental efficiency.
Assist with system Administration activities.
Provide user education on how to use MS applications, email and calendars.
Other Functions
Supports security awareness initiatives.
Supports and promotes the mission and values of SEARHC.
Other duties as assigned
Additional Details:
Education, Certifications, and Licenses Required
High school diploma/GED.
Complete HDI Support Center Analyst course or the equivalent within 6 months of hire date.
Experience Required
Minimum 2 years’ experience working with computer applications, basic internal hardware and providing customer support.
Knowledge, Skills, and Abilities
Remain polite, respectful, and work under pressure.
Think logically.
Handle change.
Computer systems and applications including MS Office and email.
Basic internal hardware, including motherboards and processors chips.
Incident tracking or customer support software.
Excellent listening skills.
Excellent customer service skills, at lot of work is done over the telephone.
Problem solving skills.
Position Information:
Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!