IT Help Desk Technician
Katmai
SUMMARY
Responsible for providing the full range of services, in both unclassified and classified environments, in the areas of network administration, networking engineering, communications, data center operations, asset management, backup and recovery and Information Assurance.
ESSENTIAL DUTIES & RESPONSIBILITIES
Maintain all Government workstations in such a way as to comply with prescribed AF communications guidance/governance, to include the application of patch updates, and configuration changes. Participate in Cyber Workforce Personnel (CWP) annual training provided by the Wing Cyber Workforce Office for CWP liaison duties. Serve as the Information Assurance Officer (IAO) and focal point within the Comptroller Units for identifying and reporting all network issues or outages to the respective network help desk for resolution. Provide specific hardware and software acquisition recommendations to management based on analysis of the Comptroller IT needs, requirements, and existing resources. Maintain an inventory of printer consumables (cartridges, fusers, etc.), and shall retain all Unit print devices in working order to include toner replacement as necessary, as well as identify items required for purchase. Advise management as requested on the latest computer and communication equipment/technology available to the Air Force (AF) via the Air Force Way (AFWAY). Serve as the Comptroller Units' AF Portal content and SharePoint content administrator. Serve as the Comptroller's Equipment Custodian. Serve as the Comptroller's Telephone Control Operator (TCO). Install, maintain, and troubleshoot various financial applications. Facilitate the upgrade and maintenance of FM applications in the event of a release or upgrade. Ensure efficient collaboration occurs between all ACC FSAs. Collaboration shall include the maintenance of SharePoint and other community of interest sites to facilitate the sharing/distribution of financial application administration materials among the ACC FSAs. Manage the operability of the Comptroller Squadron telecommunications to include but not limited to, iPhones, VoIP, telephones, Blackberries, conference room projection equipment and VTC systems, and any Government issued cellular telephones and PDA devices. Add, move, upgrade, or patch weekly peripheral equipment which is on location. Maintain regular and punctual attendance. Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None.
Confirm your E-mail: Send Email
All Jobs from Katmai