IT Help Desk Technician
MAU Workforce Solutions
MAU is hiring an IT Help Desk Technician in Augusta, GA. As an IT Help Desk Technician, you will provide comprehensive support to applicants and employees by handling inquiries, assisting with account recovery, application status updates, and portal navigation, conducting prescreening, maintaining detailed records, troubleshooting issues, and ensuring timely, satisfactory resolutions across various communication channels.
Benefits Package Competitive Compensation Package Medical, Dental, and Vision Benefits Paid Holidays (11) Paid Vacation Great work environment Employee Assistance Program (EAP) Care Partners Program Health Club Reimbursement Program Additional supplemental benefit programs 401k Salary Continuation Educational Reimbursement FMLA available after 12 months of service Shift Information Monday to Friday | 8:00 AM to 5:00 PM Career Path Call Center Supervisor IT Support Technician Process Technician Required Education and Experience High School Diploma or GED Preferred Education and Experience Bachelor’s degree in a relevant field General Requirements Proficient in Microsoft Desktop Publishing for creating professional documents and materials Skilled in internet applications and desktop technologies for efficient task execution Typing speed of 40+ words per minute with accuracy Essential Functions Resolves up to 250 applicant inquiries daily with efficiency and accuracy Supports applicants and employees with account recovery via phone, email, and other communication tools Guides applicants through application status updates and completion using multiple communication channels Assists applicants and employees with portal navigation and system usage Conducts applicant prescreening to assess qualifications Maintains accurate records of customer interactions, including time, actions taken, and outcomes Provides friendly, professional service by identifying caller needs and delivering tailored assistance Troubleshoots issues, implements solutions within established timeframes, and ensures timely resolution Follows up on interactions to confirm satisfaction and resolve outstanding concerns
Benefits Package Competitive Compensation Package Medical, Dental, and Vision Benefits Paid Holidays (11) Paid Vacation Great work environment Employee Assistance Program (EAP) Care Partners Program Health Club Reimbursement Program Additional supplemental benefit programs 401k Salary Continuation Educational Reimbursement FMLA available after 12 months of service Shift Information Monday to Friday | 8:00 AM to 5:00 PM Career Path Call Center Supervisor IT Support Technician Process Technician Required Education and Experience High School Diploma or GED Preferred Education and Experience Bachelor’s degree in a relevant field General Requirements Proficient in Microsoft Desktop Publishing for creating professional documents and materials Skilled in internet applications and desktop technologies for efficient task execution Typing speed of 40+ words per minute with accuracy Essential Functions Resolves up to 250 applicant inquiries daily with efficiency and accuracy Supports applicants and employees with account recovery via phone, email, and other communication tools Guides applicants through application status updates and completion using multiple communication channels Assists applicants and employees with portal navigation and system usage Conducts applicant prescreening to assess qualifications Maintains accurate records of customer interactions, including time, actions taken, and outcomes Provides friendly, professional service by identifying caller needs and delivering tailored assistance Troubleshoots issues, implements solutions within established timeframes, and ensures timely resolution Follows up on interactions to confirm satisfaction and resolve outstanding concerns
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