At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: + Work in an entrepreneurial and dynamic environment with a chance to make an impact. + Develop lasting relationships with great people. + Have the opportunity to build a satisfying career. We offer competitive compensation and benefits packages for our Team Members. IT Help Desk Technician II The IT Technician II - the tactical IT activities necessary to support and maintain the business. This includes planning and execution of tasks to support project execution as needed for plant support activities, end user equipment preparation/troubleshooting as well as other IT related tasks. The IT Technician is the face of IT to the business, and as such has a high level of focus on the end user experience. + Execute IT Support Department’s Tactical goals + Support the senior support team to execute projects based on priorities, goals, and objectives + Follow direction of IT Support Supervisor in executing day to day responsibilities. + Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends) + Maintain the highest level of customer service for our end users (technical & soft skills). + Support with execution of departmental projects, contributing where needed for successful completion + Escalate issues to appropriate IT Teams as needed + Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed + Travel to remote plants as needed at the direction of IT Support Management team. + Document all incoming issues and escalate to the appropriate Support teams + Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice. Qualifications + Minimum Qualifications: + 2 Years – Experience in IT Help Desk environment + 2 Years – Experience in similar position *experience may include a combination of work experience and education + List if any travel is required using percentage of time: + 25% - on average travels 1 week out of the month + Preferred Qualifications: + 4 Years – Experience in IT Help Desk environment + 4 Years – Experience in similar position + 2 Years – Experience managing people/projects *experience may include a combination of work experience and education Additionally, IT Technician is expected to demonstrate: + Outstanding Customer/Client Focus. + Strong technical skillset with ability to quickly diagnose and resolve customer issues. + Strong knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook. + Good written and verbal communication skills. + Strong hands on technology background on both hardware and software platforms. + Teamwork Orientated. Education + Minimum Required: + High School Diploma + Preferred: + Associate's Degree in Computer Science, Engineering, related field, or equivalent work experience Certification/License: + Required: N/A + Preferred: MSCE, A+ Foreign Language + Required: None Required + Preferred: Elementary Proficiency, Spanish Typical Compensation Range Pay Rate Type: Hourly $27.41 - $36.31 / Hourly Benefits https://careers.niagarawater.com/us/en/benefits * *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees. Niagara Bottling, LLC has been family owned and operated since 1963. Niagara is a leading bottled water manufacturer in the U.S., supplying major retailers across the nation. With incredible growth over the past several years, the career possibilities at Niagara are endless! Niagara’s culture is fast-paced, innovative and intensely collaborative. Our Team Members are passionate, driven and always find a way to get the job done. We work hard and play hard while staying true to our family atmosphere. From competitive benefits and retirement options to educational reimbursements, ongoing training courses and exciting career advancement opportunities, at Niagara we truly take care of our Team Members. We hope that you consider joining our Niagara family! Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.