Overview Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress. Responsibilities Primarily responsible for installing and maintaining all hardware and software for all on-property personal computers, handheld devices, and printers. Service Desk: Installs, maintains, troubleshoots, and repairs all PC equipment, telecom equipment, software, and peripherals. Keen ability to troubleshoot IT issues and dedication to follow an issue to resolution or root cause analysis. Provides application support to users, including productivity, data entry, collaboration software such as Microsoft Office, Opera PMS and Interfaces, and all other applications used to manage business functions and processes. On Call: Share in Service Desk support during weekends, holidays, and extended outages where applicable with prior approval from the property IT Manager and/or Corporate Technology. Administrative: Manage the addition, modification, and termination of user accounts. Accounts marked for termination must be handled with urgency to mitigate security risks. Security: Responsible for verifying Anti-Virus, encryption, and approved security and vulnerability patches are installed, configured, and operational before deploying the hardware to a colleague. Qualifications Must have prior knowledge of position/industry (3-5 years previous experience in same or related field). Must have high school dimploma or equivalent