IT Helpdesk – 1st Level Support (Onsite)
Work model: Onsite – client’s team
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful, and this is your chance to be part of the success story: we are looking for an exceptional IT Helpdesk – 1st Level Support to work with us.
We’re looking for a well-versed expert to lead efforts to establish the right parameters, and overall guarantee the high-quality installation, configuration, maintenance, repair and use of the company's technological infrastructure, while maintaining a positive strong relation with all stakeholders.
Key Responsibilities:
Provide technical helpdesk to internal users in terms of installation, configuration, maintenance, repair and use of the company's technological infrastructure, ensuring its correct operation, availability and update.
Supporting the administration of internal systems and tools and collaborating on IT and continuous improvement projects.
Maintaining a strong relationship with the stakeholders.
Essential skills:
Experienced IT Helpdesk or similar role
High proficiency in English and Spanish
Good knowledge of areas related to Hardware, Operating Systems (Windows, Mac, Android and iOS) and TCP/IP networks.
Experience in remote and face-to-face user support functions.
Experience with ticketing tools for managing Incidents and Requests.
Managing user ticket expectations, answering technical support calls by email or chat, ensuring that issues are managed efficiently.
Experience in resolving incidents related to Hardware and Software; local or global internal applications and troubleshooting them with internal training or using documentation.
Ability to analyze and diagnose
Proactivity in solving problems
Up-to-date support documentation
Co-operation with other departments inside and outside IT
Always comply with all security procedures and company policies
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.