Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
Job DescriptionWe are pleased to offer an exciting opportunity for a diligent, professional, and personable IT Helpdesk Administrator to join our team at Minor Hotels Australasia. This full-time role is based at our Corporate Office in the Brisbane CBD.
As a key member of our team, you will be expected to provide exceptional customer service, which is central to our operations. Your IT administration skills will be utilized to deliver high-quality support to both Corporate and Property staff within Minor Hotels.
Please note that the successful applicant will be required to travel to our Maroochydore Head Office for initial training.
Key Responsibilities Include:
Monitor and maintain operational systems to agreed service levelsManage Helpdesk ticketsImplement minor enhancements to existing operational systems, where appropriateRestore normal service operation as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained.Continuously gain knowledge of reverent product offerings and systemsUnderstand current support polices and methods of support deliveryEstablish and maintain strong relationships with hotel staff and head office teamReport on relevant service level data on daily basisQualificationsTo be successful you will need:
Bachelor of Information and Communication Technology or similar (preferred)Minimum 12 months experience in a similar roleAn understanding of the Microsoft stack, including Servers, Active Directory and Office365An understanding of Helpdesk Systems, Citrix Xenapp and configuring Mobile Phones using and MDMStrong communication skills, with the ability to liaise with executives, managers, staff, and external parties in a professional and positive mannerSuperior attention to detail and time management skillsAvailability to work full time hours, Monday - Friday, as well as availability to be rostered on call for afterhours support when requiredAdditional InformationJoin our positive and vibrant team and be rewarded with these team benefits:
50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAccess to Minor Hotels ANZ paid parental leave benefitsAdditional paid leave including Birthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company’s business requirements. NIB Insurance discounts Discount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on Furniture50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globeWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.