**Description** **Job Title: IT Helpdesk Intern (On-Site)** **Location: Baltimore, MD 21227** **Reports to: IT Manager** **FLSA Status: Part-Time / Non-Exempt** **Work Shift: Monday – Friday / 4-6 hours a day between 8:00 a.m. to 5:00 p.m. (Up to 40 hours a week)** **ABOUT US:** The Poole and Kent Corporation is a wholly owned subsidiary of EMCOR Group. Inc. Poole and Kent is one of the leading mechanical contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range of commercial and government projects, including data centers, hospitals, sports stadiums, convention centers, hotels, and research laboratories. **SUMMARY:** We are seeking a motivated IT Helpdesk Intern to join our team and assist in providing technical support and solutions to our employees. This role will primarily focus on configuring new PCs, installing desktop applications, and managing mobile device setups and migrations. The intern will gain hands-on experience in troubleshooting IT issues, supporting software installations, and ensuring the smooth operation of our IT infrastructure. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Essential duties and responsibilities include but are not limited to: + Configure new PCs with operating systems and necessary software applications. + Install and update desktop applications as per user requirements. + Assist in configuring and troubleshooting mobile devices (phones, tablets) for employees. + Manage account setups and migrations for various software and systems. + Provide technical support and troubleshooting assistance for hardware and software issues. + Collaborate with IT team members to resolve escalated support issues. + Document processes, procedures, and configurations related to IT support tasks. + Perform other duties as assigned by IT Manager **CHARACTERISTICS AND SKILLS** The successful candidate for this role is an individual who demonstrates a high level of service, commitment and execution. The following are required characteristics, knowledge, skills and abilities: + Possess exceptional customer service skills, patient, well organized, and a good communicator. + Expertise in computer software, hardware maintenance, and technical support. + Self-motivated with a high attention to detail. + Demonstrate strong interpersonal skills and the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines. **REQUIRED EDUCATION AND EXPERIENCE** + Currently pursuing a degree in Information Technology, Computer Science, or a related field. + Familiarity with Windows operating systems. + Basic understanding of networking concepts and mobile device management. + Strong problem-solving skills and ability to prioritize tasks. + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team. **REQUIRED ATTRIBUTES** The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully. + Must possess excellent written and verbal communication skills. + Must demonstrate ability to effectively organize and manage multiple tasks and prioritize work. + Must demonstrate integrity, honesty, professionalism, and commitment to company values. + Must have strong attention to detail. + Must be self-motivated and able to work efficiently in a fast-paced environment. + Must have excellent organizational, communication, strategic, technical, analytical, problem solving, and multi-tasking skills. + Must build positive working relationships with multiple levels of employees, management, suppliers, and customers. **PREFERED EXPERIENCE** + Experience with software deployment tools (AutoPilot, SCCM, Intune). + Knowledge of Active Directory and Office 365 administration. + Previous internship or work experience in an IT support role. **ADDITIONAL NOTED REQUIREMENTS** + This position is based in the Baltimore, MD office and is an on-site position. + 18 Years or older with a valid driver's license and means of transportation (Occasional travel in the area of Maryland, Virginia, and Ohio is required.) + We are willing to be flexible and accommodate a student's academic schedule based on the demands of the department. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee may on an occasional basis be required to commute to field locations. **LANGUAGE SKILLS:** Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, general and subcontractors, and suppliers. **We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.** **\#LI-HC1** **\#pkcorp**