SimVentions, consistently voted one of Virginia's Best Places to Work, is looking for a Helpdesk Support Specialist to join our team and provide on-site, user technical support for a classified communications modeling system. The typical schedule for this position requires four 10-hour days per week.
This position requires an Active Top Secret Clearance. To be considered for this role, you must have an ACTIVE Top Secret Clearance or a Secret Clearance with TS Eligibility.
ClearanceAn ACTIVE Top Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance.
Requirements Active Top Secret ClearanceStrong customer service skillsAt least 4+ years experience within IT Helpdesk environments Ability to communicate effectively with other teams within the organizationAbility to learn system operationsAbility to walk users through troubleshooting steps Responsibilities Answer user inquiries via phone and email in an accurate, courteous, and timely mannerCreate new accountsPerform system troubleshooting and problem/incident investigationUtilize the ServiceNow ticketing system to track requests and incidents where appropriate, as well as run ticket reports for accountability and performance demonstrationsAssist with the maintenance and monitoring of the Helpdesk's various classification email mailboxes to ensure that all users receive timely support in response to their requests for assistance.Assist users internal to our organization with troubleshooting technical issues, as well as, escalation to local technical supportDevelop Helpdesk Standard Operating Procedures (SOPs) Preferred Skills and Experience Experience working with Microsoft Office suit of software, including Excel, PowerPoint, and WordExperience working with the ServiceNow ticketing systemExperience working within Active Directory Education HS Diploma or equivalent CompensationCompensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate’s experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements.
The projected annual compensation range for this position is $60,000 - 90,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers.
BenefitsAt SimVentions, we’re committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs.
We offer:
Medical, dental, vision, and prescription drug coverageEmployee Stock Ownership Plan (ESOP)Competitive 401(k) programsRetirement and Financial CounselorsHealth Savings and Health Reimbursement AccountsFlexible Spending AccountsLife insurance, short- & long-term disabilityContinuing Education AssistancePaid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counselingSupplemental Benefit Program Why Work for SimVentions?
SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It’s also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.
Support Our Warfighters
SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.
Drive Customer Success
We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.
Get Involved in Giving Back
We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.
Build Innovative Technology
SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer’s success.
Work with Brilliant People
We don’t just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.
Create Meaningful Solutions
We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.
Employees who join SimVentions will enjoy additional perks like:
Employee Ownership: Work with the best and help build YOUR company!Family focus: Work for a team that recognizes the importance of family time.Culture: Add to our culture of technical excellence and collaboration.Dress code: Business casual, we like to be comfortable while we work.Resources: Excellent facilities, tools, and training opportunities to grow in your field.Open communication: Work in an environment where your voice matters.Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.Food: We have a lot of food around here!
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