IT Helpdesk Support
Kforce
Kforce has a client that is seeking an IT Helpdesk Support in New York, NY.
Responsibilities:
* IT Helpdesk Support will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
* Respond to queries either in person or over the phone
* Respond to email messages for customers seeking help
* Walk customer through problem-solving process
* Install, modify, and repair computer hardware and software
* Run diagnostic programs to resolve problems
* As an IT Helpdesk Support, you will install computer peripherals for users
* Follow up with customers to ensure issue has been resolved
* Gain feedback from customers about computer usage
* Run reports to determine malfunctions that continue to occur
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