If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to an IT Infra Support Analyst in Suzhou. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

What you’ll do: The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision.  Our customers include all of Eaton’s users (local and remote).  Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads zone improvement initiatives. Tools/TechnologyDeployment, configuration, and support of hardware, client operating systems, and productivity software for end users. Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones. Assist with support of site-based IT systems.Under supervision, participate in troubleshooting and resolution of larger IT issues. Local hands and partnership with site, feet on the ground support to other IT teams with technology.ProcessFollow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.Assist in efforts related to root cause analysis and problem management as needed.Provide input on IT process to support the Manufacturing equipment.Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA)Participate in the Inventory, Risk Assessment & Profit Planning Process. Participate in internal audits related to IT processes, procedures, software, and systems.  Adhere to company policies and procedures always, including, but not limited to ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.PeopleLiaison between IT and users to drive IT standards.  Share information about standards, policies and best practices with end users to increase user satisfaction.Qualifications: Bachelor’s degree and above2 years of relevant IT service delivery experienceIntermediate knowledge of MS Windows Operating SystemsIntermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, OutlookIntermediate knowledge of Hardware -online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones. Intermediate knowledge of other IT infrastructure – network, servers, storage, phone systemsAbility to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology.Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change ManagementExcellent customer service and communication skillsAbility to relate well to people at all levels of the organization.Buddy/training of AnalystsCommunication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset.

Yes! Because you are the one we are looking for, we hope to hear from you now!