L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title – IT Infrastructure Engineer

Job Location – Tewkesbury, UK
(Please note this is an onsite role and there is an element of UK travel required – to be discussed upon application).

Job ID – 20079

About this opportunity and L3Harris UK

From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers across the UK and worldwide.

L3Harris in Tewkesbury and Fleet form part of our ICI division. In the land domain, our T7 and T4 multi-mission robots deliver next-generation remote capabilities and uncompromised performance. We design and manufacture world-leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counterterrorism.

You will provide 1st/2nd line technical support on a range of desktop systems, peripherals and software; using telephone support, remote support and onsite support.

This role might also include project-based work, out-of-hours maintenance and support, and UK travel.

A few of our employee benefits are:

£3,000 to £6,000 DV Bonus – please note this level of clearance isn’t essential for this role. This bonus is subject to individual clearance and project requirements – discussed upon application.25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family coverPension scheme of up to 7% employer contributionLife Assurance 4x salary (flexible up to 10x) Group income protectionFlexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work schemeEmployee assistance program providing mental health and wellbeing support

What the role will involve

The responsibilities of your role will include the following:

Triaging Helpdesk tickets through ServiceNowImaging PCs/LaptopsMobile phone management/tracking/configurationsNew Hire/Leaver processProviding remote support to small offices and home usersPrinter/Copier managementAsset Management Scheduling and managing upgrades and backups of hardware and software systemsEnsuring back-up systems operate effectively (would require clearance)Potential travel to various sites across the EMEA region for onsite supportAbility to communicate clearly and collaborate with various stakeholdersWork closely with international peers in different time zones

What you’ll bring

The role requires the following experience and skills:

Minimum of 3 years’ proven commercial experience within a varied Desktop/Server/Network support roleExperience of working to SLAs as well as creating and communicating clear expectations to the customerExcellent customer service and people skills in-person and remotely via voice and messagingGood knowledge of Microsoft Operating systems and desktop products (Win 10/11 & M365)Experience with Microsoft Active Directory administrationGood knowledge of hardware troubleshooting experience of laptop/desktop environmentsFundamental understanding of LAN, WAN, Wireless, Firewall and Security products

Important to know

Due to the nature of our work many our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.

As an equal opportunities employer, L3Harris is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join L3Harris.

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