Job Description & Summary

The IT Infrastructure Monitoring Specialist plays a key role in the server infrastructure's seamless functioning through monitoring, maintenance, and troubleshooting responsibilities. An ideal candidate for this role would possess a good understanding of server systems, databases, monitoring tools, and the wide area networks. In addition, excellent communication and collaboration skills are paramount for successful collaboration within the team.

Job Duties:

Perform regular checks and inspections of server systems and associated infrastructure, identify the potential issues and implement preventive measures, control and oversee server setup and dismantling procedures, ensuring seamless transitions with minimal downtime,

Execution of activities standard operating procedures (SOP ́s) to support data center operations,

Actively participate in incident management, adhere to the established procedures and contribute to critical problem resolutions,

Collaborate with other 2nd level support teams to remediate incidents,

Record and process service tickets, ensuring prompt follow-up,

Manage the server repair orders, coordinate the service providers and the suppliers.

Skills:

General knowledge of server systems, databases, monitoring tools, and wide area networks: Windows Server Administration, Linux management, virtualization (VMWare), SQL, infrastructure/administration, and Microsoft SCOM,

Basic knowledge about SAP R3 and SAP HANA, and Microsoft SharePoint (M365) infrastructure

Exceptional organizational abilities and adherence to established procedures, ensuring a well-structured and efficient work environment,

Ability to work in shifts, effectively manage tickets, and comprehend server set-up processes,

Meticulous attention to detail and ability to provide well-documented records,

Excellent communication and collaboration skills to effectively support stakeholders as well as to collaborate with external vendors.

Willingness to learn the interdependencies between business processes and IT services, ensuring alignment and efficiency,

Competent in assessing, implementing, and documenting infrastructure changes, contributing to continuous improvement of the standard operating procedures.

Familiar with incident management, major incident management, and problem management processes.

Proficiency in ITIL change management and problem management best practices is a plus.

Qualifications:
Education:

A relevant degree, such as a Bachelor's or Master's degree in Computer science or Information Technology is a plus

Experience:

2+ years of experience in a related role, with a proven track record of successfully managing server systems

Language:

Fluent in English, both written and spoken

Salary: From 1700 EUR/month (Based on the candidate's seniority, we are open to discuss salary options individually.)

Contract type: Full-time

Start date: By agreement

Benefits you can enjoy while working at PwC

Financial Rewards: Benefit from regular salary reviews, performance bonuses and other special bonuses. Enjoy fully paid meal contributions and a cafeteria benefit system offering personalized choices.

Flexibility & Work-Life Balance: Enjoy our hybrid working policy, flexible working hours, 2 extra days off during Christmas along with Sick-days. Every minute of your extra work is valued and compensated. 

Career Development: Engage in tailored internal and external training programs as well as structured career development plan. 

Health & Well-being: Access premium benefits such as office massages, a Multisport card, and medical center membership. Take advantage of our Well-being and Work-Life Coaching program.

Supportive Culture: Participate in teambuilding activities and social events and join our employee referral program. Experience a culture with regular feedback and a supportive environment.

Global Opportunities: Seize the opportunity for international assignments and work on diverse projects with international clients. Explore the world while working with the possibility of working from abroad.

Extra perks: Use various discounts at partner companies such as cars, health care, beauty, culture or others. Transfer up to 4 telephone numbers at discounted rates. 

If you'd like to apply for this position, please click on the "Apply Now" button on our website and apply through our system.

Data privacy announcement you can find here: https://pwc.to/2s8n2tn

If the current position is not right for you but you have friends or acquaintances in your area who could be interested in working with us, feel free to direct them to us. If we establish cooperation with a candidate recommended by you, you can receive a reward from 300 to 1000 EUR, depending on the seniority of the candidate: https://www.pwc.com/sk/en/careers/get-rewarded-for-recommending-candidate.html

#LI-EK1