Minneapolis, MN, USA
9 days ago
IT Integration Specialist
Kforce's client in Minneapolis, MN that is seeking an Integration Analyst to aid in integration strategy and execute on customer integration and technical work needs. This is a customer-facing role that requires interfacing directly with customers and prospects to both understand their technical account requirements and deliver identified solutions. The IT Integration Specialist will help clients with program setup within the first 90-180 days. Responsibilities: * Create and update productized and custom integrations with customer for example: QuickBooks Online, Netsuite, Sage Intacct, Okta, Onelogin, etc. * Document integrations and technical processes for onboarding customers onto new platform * Work closely with our feature teams to validate new integrations * Manage a task list of implementation tickets for delivery of various integrations, file setup, or other technical work * Follow up directly with customers when additional information is needed to complete a task * Document the process for all technical work that is completed in order to create a process that is scalable * Determine an appropriate integration strategy based on patterns in customer needs; This could include identifying API integrations we should productize next, working with Product to create internal tools for building files, uploading data, or other tasks that currently are done manually * Maintain a line of communication with customers who have existing integrations to ensure consistent delivery of the data they needs (HRIS, Card Feeds, ERP integrations, flat files, etc.); provide maintenance on these integrations where necessary
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