Pay Range:_

$24 - $26 / Hourly

 

Our Perks:

Generous PTO plans, sick pay and health benefits Annual bonus based on employment standing* Work from home and hybrid model employment Confie Enablement Fund/ Scholarship Program I-Care Recognition Program Corporate Social Responsibility Program Diversity, Equity and Inclusion Initiatives Confie Hub and Discount Programs (Gym Membership

 

Purpose

Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software

 

Essential Duties & Responsibilities

Serve as point of contact within the IT Operations to provide technical support to end-users

Help users on a day-to-day basis with IT-related issues

Computer repair and troubleshooting

Troubleshoot software and network issues

Troubleshoot basic Active Directory/Window Domain issues

Perform proactive maintenance in PCs and Printers

Configure and install PCs, printers, and scanners

Perform first-level problem determination and resolution

Escalate unresolved issues to appropriate team members

Monitor and follow up on outstanding issues and update users on the current status

Assist with special projects as needed

Consistently meet or exceed requirements/performance criteria

 

Qualifications and Education Requirements

Field Technician experience

Ability to travel up to 50%

Cisco and Networking experience

Basic Microsoft Windows/Microsoft 0365 environment

Experience with Asset Management and ITSM Platforms

Excellent attitude and interpersonal skills

Communicate effectively and professionally with all levels of personnel

Detail and customer service-oriented

Problem-solving skills to resolve issues

Must be willing to work outside normal business hours as needed

Must have strong Microsoft Windows 10 hands-on experience

English fluency

 

Preferred Skills

Bilingual in English/Spanish preferred

Citrix/iGEL experience

 

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice