General Description:

The IT Intern is responsible for completing assigned duties to ensure customer, team member, and vendor satisfaction. The IT Intern does this by gaining hands-on experience in IT operations, cybersecurity, and project management. The IT Intern also works closely with our IT team to upgrade computer systems, implement a Mobile Device Management (MDM) solution, and assist with Help Desk operations. The IT Intern completes these functions in support of the manufacture of dairy-related products.

Job Responsibilities:

Assist in the upgrade of existing computer systems to Windows 11, ensuring software and hardware compatibility and correct functionality. Participate in the setup and management of a Mobile Device Management (MDM) solution to secure and manage organizational mobile devices. Learn about and observe the implementation and maintenance of cybersecurity practices within the organization. Gain practical experience using a Remote Monitoring and Management (RMM) system to monitor IT infrastructure and assist in resolving real-world IT issues. Provide support for Help Desk operations, including ticket management and resolving user queries. Participate in IT projects to gain exposure to project management methodologies and tools. Collaborate effectively with staff to ensure smooth IT operations and provide technical support as required. Responsible for achieving assigned goals in safety, quality, performance, and cost. Responsible for complying with GMPs, SOPs, and corporate and/or plant policies, rules, and regulations. Covers breaks and lunches and other staffing needs assigned by their leadership team. Works in a safe manner, reports safety concerns promptly to their leadership team, and takes corrective actions as necessary to ensure a safe environment. Demonstrates strong communication skills across various departments, ensuring clear and effective collaboration. All other duties assigned by leadership.

Essential Knowledge and Skills:

Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing, and knowledge of weights and measures to sufficiently handle job tasks. Familiarity with office management procedures and general knowledge of office equipment and troubleshooting. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Strong organizational and multitasking abilities as well as attention to detail and problem-solving skills. Proven capability to work both independently and collaboratively, showcasing strong communication and teamwork skills. Understand and respond appropriately to basic to complex employee, vendor, and customer inquiries. Read, write, and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need). Knowledge of the company's mission, purpose, goals, and your role in achieving each of them. Satisfactorily complete all company training requirements. Ability to interpret company documents and literature.

Education/Experience:

Currently enrolled in a degree program in Information Technology, Computer Science, or a related field. Basic understanding of computer systems, networks, and software. Familiarity with Windows operating systems and basic troubleshooting skills. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Eagerness to learn and take on new challenges.

Performance Standards:

Responsible for reporting to work at scheduled times and communicating tardiness and absences with the assigned Supervisor/Manager before the occurrence. Responsible for reporting to work in a condition to work. Responsible for being well-groomed and always dressed in business- and position-appropriate attire, including ensuring compliance with GMP dress code standards. Comply with performance criteria and standards of conduct as contained in company policy, employment procedures, and responsibilities as described in the company handbook. Demonstrates a high level of professionalism and confidentiality. Always maintain a safe work environment and immediately report and take appropriate action to correct safety/food safety concerns. Responsible for completing all assigned tasks and responsibilities as assigned.

Work Schedule:

Requires morning and afternoon availability with flexibility outside of normal business hours based on company needs. Requests to be scheduled off for a specific day require advance notification and approval by the Supervisor/Manager. Requires the ability to travel between the various Byrne Dairy Manufacturing or Warehouse facilities in the Central New York area. Hourly: Generally scheduled for 40-45 hours; more hours may be required based on the needs of the business.

Environmental Concerns:

It may be subject to exposure to ingredients used in the manufacture of food products, including allergens. May be subject to exposure to chemicals involved in the manufacture and sanitation of a food processing facility. Maintain a clean and organized workspace. Support company sustainability initiatives and policies.

Physical Job Requirements:

Must have a valid driver’s license. The ability to move throughout all areas of the facility, including but not limited to office, production, and warehouse environments. Including the outside perimeter of the building. Ability to sit/stand for extended periods. Occasional lifting of office supplies and equipment (up to 20 pounds). Frequent use of computers and other office equipment. Ability to move around the office to perform various tasks.

Work Location:

East Syracuse, NY

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Byrne, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $20.00 to $25.00.