**AVEVA is creating software trusted by over 90% of leading industrial companies.** Location: Cambridge, UK - Hybrid office working , 3 days per week in the office, 2 days per week from home. Dates: 23rd June 2025 - 29th August 2025 **About Us:** At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future. **What We Offer:** **Learning and Development:** You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. **Mentorship:** Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your internship, offering insights and advice. **Real-World Experience:** Gain practical experience in your field of interest. This internship will give you exposure to Information Technology. **Networking:** Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities. **Position Overview:** The ideal candidate will be responsible for diagnosing and resolving software and hardware-related issues, providing exceptional customer service, and maintaining detailed documentation of support interactions. This role requires excellent interpersonal skills and a global mindset, as it involves interaction with users from diverse backgrounds and regions. **Key Responsibilities:** **Computer Troubleshooting Skills:** + Diagnose and resolve common software issues related to Windows 10/11, including installation, configuration, and updates. + Troubleshoot application, driver, and error messages. + Ensure compatibility with browsers (Edge, IE, Chrome). + Provide support for Office 365 applications, including Teams, Outlook, and SharePoint. + Assist with antivirus support and Azure Multi-Factor Authentication (MFA). **Remote Support:** + Utilize remote support tools to guide users through troubleshooting steps via phone or Team Viewer. **Basic Active Directory:** + Manage user accounts, groups, permissions, and password resets. + Address frequent account lockouts. **Hardware Knowledge:** + Perform Dell warranty checks. + Identify and troubleshoot hardware issues related to RAM, hard drives, drivers, printers, and hardware conflicts. + Address blue screen errors and error codes. + Support peripheral devices such as headsets, mice, and cameras. **Networking Desktop Basics:** + Diagnose basic network-related issues involving TCP/IP, DHCP, DNS, IP configuration, and Wi-Fi connectivity. + Familiarity with Intune and the company portal for app installation, device lookup, and device management. + Understanding of device management models, BitLocker recovery, and LAPS lookups. **Ticket Management:** + Maintain detailed records of support requests, resolutions, and user interactions. + Contribute to a knowledge base of common issues and solutions. + Recognize the need for warm handoffs based on ticket importance. + Ensure proper ticket training and definition of previous troubleshooting. **Customer Service:** + Demonstrate soft skills, including active listening, teamwork, and professionalism. + Exhibit etiquette in addressing users and avoiding gender-related mistakes. + Understand and empathize with user incidents and requests. + Provide a consistent, singular message during initial calls. + Familiarize yourself with customer profiles and preferences before interactions. + Foster team relationships with other team members and maintain a global mindset. **Qualifications:** + Bachelor's degree in a related field or equivalent work experience. + Proven experience in computer troubleshooting and support. + Strong problem-solving skills. + Excellent communication and interpersonal skills. + Knowledge of Windows 10/11, Office 365, and basic networking concepts. + Familiarity with remote support tools and Active Directory. + Ability to adapt to a global and diverse user base. **UK Benefits include:** Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ **Hybrid working** By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. **Hiring process** Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process **About AVEVA** AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/external/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .