Job Seekers, Please send resumes to resumes@hireitpeople.com

Minimum years of experience*: 5

Certifications Needed: Yes

Responsibilities you would expect the Subcon to shoulder and execute*:

Review and certify changes before final approval, not limited to but starting with a high focus on: Code reviews Impact assessment and communication Testing results and sign - offs Implementation plan review Checkout plan review Comprehensive change record documentation Member of the Change Advisory Board (CAB) meetings to include: Creating and publishing the domain CCB Agenda prior to each meeting Verifying accurate completion of change requests Recording and publishing meeting minutes Identifying known cross-domain changes to CCB members for awareness Recording CAB approval status within the change management tool along with supporting comments regarding the decision made Facilitate escalation of changes lacking CAB consensus and/or in conflict with other changes Facilitate post-change review (PCR) and capture results of the review Refine process steps, tasks, outcomes, risk models, controls, and metrics related to enterprise change management Generate and present analytics related to change management success, policy adoption, patterns, reduction in high-priority incidents, etc. Develop a continuous improvement approach for process performance and quality Respond to audit requests for information and evidence Champion and represent the Change Management process by creating best practices and driving behavior across teams; manage organizational change related to this process Become familiar with applications within the domains supported

Role needs:

Bachelor’s Degree with an emphasis in MIS, Business or related field preferred OR a significant amount of related work experience beyond the minimum required for the position. Certification or equivalent experience with ITIL processes Technical understanding of infrastructure, applications and their relationships/dependencies Effective with communication skills at all levels within the department Ease with meeting preparation and facilitation Interest in risk assessment and risk management Ability to support decisions with which you disagree (i.e., maintain impartiality) Comfort with healthy conflict and negotiation Experience working in both projects and support roles would be valuable, as would general Service Management experience (incident / problem / knowledge management) Be tech-savvy and have real-life experience at not just enforcing process, but in having performed changes Be able to ask superb technical questions to engineers to uncover gaps in assumptions

Interview Process (Is face to face required?) Yes