Job Seekers, Please send resumes to resumes@hireitpeople.com Detailed Job Description: At least 5-7 years experience in handling Incident Management process preferably in Infrastructure space Experience in setup and management of critical incident calls end to end along with relevant technical support teams. Major Incident Management- End to end management of all P1 and many P2 incidents, moderate the incident call until resolution. Provide updates to the leadership. Service Improvements with respect to overall Incident Management. Strong Knowledge of ITIL processes and proven credentials of leading complex calls to resolution. Strong verbal and written communication skills A demonstrated excellence in customer service is essential. Strong analytical and problem-solving skills. Strong interpersonal skills. Familiar with Service now tool

Interview Process (Is face to face required?): No 

Does this position require Visa independent candidates only? No