Basic Qualifications:

Associate’s degree in information systems, computer science, software engineering, or a related fieldMinimum of 3 years of work experience in IT system administration and help desk supportExperience providing C-level IT support to executive leadersEmployees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications:

Bachelor's degree in information systems, computer science, software engineering, or a related field4 years of experience working in a technical support capacity and having expertise in desktop hardware, software, modern browsers, and networking conceptsExpert in using a service desk ticketing/tracking system

Salary Range: $75k - $90k /year approximation (actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location).

Howmet Aerospace is currently in search of an IT Local Support Senior Analyst to join our local IT service desk support team in Pittsburgh, PA. The primary purpose of the IT Local Support Senior Analyst is to provide technical support to end-users, ensuring their IT-related issues and concerns are resolved promptly and effectively, while also providing high-level executive support to our leadership team.

Major Activities and Responsibilities

Provide technical assistance and support to end users, both in person and remotely, to resolve hardware and software issues at HHQ LocationDiagnose and resolve hardware and software problems, including network issues, and ensure that IT systems are functioning properlyMonitor the ServiceNow IT Incident and resolve IT issuesInstall, configure, and update computer hardware and software, including operating systems and applicationsPerform regular maintenance on computer equipment and peripherals to keep them in good working conditionManage end user inventory of IT devices, including hardware and softwareProvide training and guidance to end-users on how to use IT systems and applications effectivelyCoordinate employee on/off-boarding with Human ResourcesProvide timely and professional IT support in a friendly, courteous, and empathetic manner while actively listening to their concerns and delivering solutions that meet their needs in a timely mannerClearly communicate technical information to non-technical users, both in-person and through various communication channels (Phone, Video, Email, Outlook, etc)Partner with C-level executives to troubleshoot and resolve incidentsTravel to company facilities and events to provide on-site IT support to C-level executives as requested/requiredParticipate in IT audits as requestedContribute to the development of IT strategies and plans that align with the organization’s goals.Monitor and measure customer satisfaction and feedback, making improvements based on input, and striving to exceed expectations

Essential Knowledge, Skills, and Abilities:

Collaboration skills, ability to work with people of varying backgrounds and levels within the organizationStrong verbal and written communication skills to communicate technical information effectively across all levels of the organizationAbility to work independently and as part of a teamFlexibility and adaptability to stay current with technological advancementsAttention to detailAbility to manage multiple projects simultaneously and prioritize based on company and team objectivesWilling and able to travel to company locations to support C-level executives approximately 15% of the time