At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
Reporting to the Director of IT, the IT Manager is responsible for overseeing the organization's global information technology systems and ensuring that all technology-related functions align with business objectives. This role involves managing IT staff, including the Help Desk and Engineering staff,  developing and implementing IT policies, maintaining the company’s network infrastructure, and providing solutions to technical issues. The IT Manager will work closely with other departments to align IT strategies with the company’s overall objectives and optimize IT operations.RESPONSIBILITIES:Manage the global daily IT operations to ensure the availability, stability, and security of all IT systems and infrastructure including servers, software, and hardwareOversee the design, implementation, and maintenance of WHOOP IT infrastructureDrive process improvements, continuously identifying opportunities to improve IT processes and workflows, increasing standardization and efficiency, reducing costs, and improving end-user experienceEmploy a data-driven approach to managing IT teams, identifying root causes of issues, and providing regular reporting on team performance and project progressLead and mentor a team of IT professionals, fostering a collaborative and high-performance work environmentManage IT procurement and expenditures to work within the IT budget, ensuring cost-effective solutions and adherence to financial guidelinesManage relationships with IT vendors and service providers, negotiating contracts and ensuring optimal performance and adherence to established SLAsImplement and manage cybersecurity measures to protect sensitive data and systems from threats.Lead IT-related projects from planning to execution, ensuring timely delivery and within budget constraintsLead the implementation of new software and hardware solutions, ensuring minimal disruption to business operationsDiagnose and guide internal teams to resolve complex technical issues, providing timely and effective solutionsManage team and vendors overseeing Audio Visual (AV) Infrastructure to support effective communication and collaborationOversee white-glove support to the executive team as needed, ensuring technology needs are met promptly and effectively Establish and maintain IT governance frameworks, policies, and standards to ensure compliance, security, and efficiencyQUALIFICATIONS:5+ years of experience in IT management or a related roleExtensive experience with Okta or similar Single Sign-On (SSO) solutionsIn-depth knowledge of Mobile Device Management (MDM) solutions such as JAMF, Kandji, or InTune and, and SaaS-based applications, including but not limited to JIRA, Slack, and GoogleExperience with cloud technologies (i.e. AWS, Azure, GCP)Strong leadership and people management skills. Ability to motivate and develop a high-performing teamExcellent written and verbal communication skills, including the ability to explain technical concepts to non-technical usersStrong analytical and problem solving skillsStrong customer service orientation and ability to build positive relationships with internal stakeholdersExperience with ITIL or other IT service management frameworks preferredAbility to work on premise in our Boston Headquarters 5 days per week and work after hours as neededThis role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. 
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.