The IT Manager manages the team and related delivery activities for local systems. For non-local systems, the BSS Plan, Build and Run IT Manager interacts with business units and IT (including Plan/Build/Run/Country Manager/Business Relationship Manager [BRM]) to successfully deliver Abbott solutions and ensure value is achieved as anticipated from the outsourced relationships. **The position also performs the following functions:** + Could manage the local PBR team of employees to include budget responsibility (site dependent) + Partners with BRMs. + Provides oversight of business requirements. + Partners with enterprise strategy on domain direction. + Leverages key strengths from all project teams, Abbott and Provider alike. Manages and coordinates program level risks and issues. + Leads the decision making, planning, and execution of IT initiatives. + Ensures delivery of Local IT Solutions. For local systems, this role leads all support related activities. This includes the following: + Accountable for end-to-end support. + Reports regularly on performance. + Monitors service level infractions. + Develops new Service Level Agreements (SLAs) and metrics, as needed. + Works across stakeholders to gain agreement on new SLAs and / or metrics. + These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimised. For non-local systems, this role has the following responsibilities: + BSS Run is accountable for end-to-end support. + Coordinates with Business Solutions and Service (BSS) Run on support activities and critical incident communications. + Harmonises and motivates team members. **Minimum Education/Training Required** + Degree in IT and/or complimentary business degree and/or experience. + At least 5-7 years of experience in IT, preferably in the health care industry. + Prior management experience. + Problem determination (experience in root cause analysis) and problem resolution skills + Strong collaboration and partnering skills. + Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders + Knowledge of business environment, service requirements and culture + Process skills; an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed upon service levels. + Ability to accomplish results through others particularly by establishing relationships. + Ability to be firm but fair with regard to operational deliverables. **Core Job responsibilities:** Provides oversight and management of the following core job responsibilities as follows: + Executes local projects working through providers. + Manages in queue requests (Work Intake) lifecycle. + Tracks status of requests. + Provides regular feedback on status to request initiator (BRM). + Obtains the approval of all project related deliverables including EWO/PWOs through system decommission. + Reviews corresponding project demand for solutions and projects across respective domain(s). + Escalates if provider is unable to meet demand. + Plans, executes and evaluates work to time, cost and quality targets. + Assesses and evaluates risk. + Communicates effectively, both formally and informally. + Demonstrates leadership. + Facilitates collaboration between stakeholders who have diverse objectives. + Understands the relevance of own area of responsibility/specialism to the employing organization + Takes client requirements into account when evaluating proposals. + Reviews and approves infrastructure and software related project costs. + Takes account of relevant legislation, compliance requirements, and industry regulations. + Thinks strategically, leveraging knowledge of domain needs across Abbott. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com