Job Description:

Description

We are looking for a highly customer focused, driven and dependable candidate to manage overall IT Operations at the Airbus India Training center (AITC) in Gurgaon. This position will functionally report to the Head of Digital Roof India Infrastructure & Workplace Services within Airbus India and organisationally to Head of Business & Operations in Airbus India Training Center. He/she will be responsible for all Digital aspects of the Airbus India Training Center

The candidate must have a proven record of delivering at least 80% of below key responsibilities in their previous roles. 

Key Responsibilities

Ensure that Front Office team in AITC meet the desired SLA and other metrics

Manage a team of Engineers by monitoring the workload and prioritizing incidents and requests to ensure rapid responses to business needs

Stakeholder management and maintaining Business Relationship Management

Work closely with cross functional teams to plan and execute IT Infrastructure projects

Escalate issues and involve experts wherever required to resolve issues as quickly as possible

Provide technology expertise and thought leadership with an emphasis on End User Experience.

Driving Service Improvements for the IM Support team.

Be accountable for effective utilization of End Users IT Infrastructure

Refine and maintain policies, standards and technical processes.

Create, maintain and improve measurements that enable the organization to achieve operational SLAs with respect to service performance, availability, security, risk, and compliance

Prepare weekly/monthly status reports and management presentations

End to end responsible for site IT infrastructure Digital security,  incident reporting and security incident remediation management.  

Manage cross functional and vendor relationships associated with areas of responsibility.

Develop technical knowledge of each system within the company in order to understand the technologies and services the IM Support team is responsible for.

Maintain the end user devices and common infrastructure by ensuring up to date asset inventory

Annual Operational Plan (AOP) Management: keeping in mind the forecast and business needs.

Manage infrastructure Obsolescence (e-Waste) for front office and back office assets.

Responsible for yearly FAR (Fixed asset register) verification annually and as and when required by auditors.

Support the following applications and technologies for Digital

Operating System: Windows Server management, Windows 10, iOS and Mac OS

Google Workspace application

Devices like laptop, tablet, Virtual Desktops, Smartphone and iPad

Secured Printing Solutions

Meeting Room Support & special event support

Server, Storage, Network & WAN Infrastructure- basic support

Microsoft Operating System: Windows 10, Mac and iOS

Security Endpoint Products and solutions (AV, EDR, Proxy, DLP, VPN)

Enterprise Cisco Networking: LAN, WAN, Cisco call manager, DNS and Wi-Fi Technologies

IT Infrastructure Monitoring

CCTV Monitoring & Access control -  IT Infra & Network Support 

Supporting the following applications and technologies for Training Media

Cornerstone (E-learning); My TDS - Training Application

Briefing & Debriefing Facility support 

Flight training & Maintenance training Classroom support 

Supporting trainees, pilots during course & E-test 

Ensuring all guidelines are followed as per DGCA established process 

Ensuring zero non-compliance during audits 

Supporting the following applications and technologies for Business Applications

Finance & Procurement Systems

HR Systems

Security Systems

Legal & Compliance Systems

Qualification

Technical graduate with 10 to 12 years of strong experience in IT Infrastructure and Services

ITIL Foundation Certified

Preference will be given to candidates having a Project Management and/or Agile certification.

Essential skills

Collaborative approach – ability to work well with others and communicating effectively

Problem solving strengths – ability to deal effectively with problems, this will involve understanding technical systems and processes to find solutions.

Ability to break down processes into simple steps in order to find efficiencies and improvement to simplify, provide clarity, enhance delivery.

Good organizational and planning skills, with attention to detail

Motivated, with a positive (can-do) and enthusiastic attitude

Good documentation skills, including writing policies and procedures

Must be flexible in approach to work content and responsibilities

Must be a self-starter and able to work with a minimum of supervision

Must be able to manage the tasks and time based on their priority.

Demonstrates a high level of commitment to end user experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Digital <JF-IM-DI>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.