Job Title

IT Manager I

Agency

Texas A&M International University

Department

Office Of Information Technology

Proposed Minimum Salary

$4,536.17 monthly

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Information Technology (IT) Manager I, under direction, leads a specific IT project or specialized technical operations and performs limited specialized technical duties.

Essential Duties and Responsibilities

Leads, motivates, develops, and coaches team members. Models ethical, regulatory, and performance standards. Models and promotes the open sharing of information, dedication to the team’s mission, customer commitment, collaboration, and cooperation.

Recruits, hires, and supervises technical staff and student workers. Enforces ethical, regulatory, and performance standards. Manages personnel issues.

Facilitates the analysis of project needs, risks, and recommended solutions. Assists in the development of project or area budgets. Tracks expenditures and revenues. Prioritizes schedules and directs the activities of a project team. Assists in the development of project or task plans, resource estimates, and schedules. Coordinates activities with the management of other organizational units and vendors. Directs the preparation of project documentation and reports for clients and management. Coordinates the evaluation, selection, and purchase of computing resources and consulting services.

Assists in the designs and controls the processes for supporting the delivery of IT services. Assists in monitoring and analyzing operations metrics. Implements continuous improvement methods.

Performs limited advanced technical duties in support of team projects and operations.

Participates in training and professional development with a special emphasis on leadership development, management, industry related acumen, and project/operations management.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

Collaborates with the IT Manager II and other OIT areas in planning, executing, and troubleshooting deployment projects, ensuring they meet quality and deadline standards. 

Assists the IT Manager II in the supervision, training, and providing guidance to full-time and part-time staff and student employees in the User Services department.  

Serves as the hands-on technical lead for the deployment and management of complex systems, ensuring seamless integration and optimal performance and provides training, support and knowledge transfer to team members.

Responsible for establishing baseline standards while monitoring for adherence to established standards.

Provides technical training to teams when required and serves as a technical mentor to team members.

Minimum Requirements

Education – Bachelor’s degree in applicable field.

Experience – Three years of related experience in IT.

An equivalent combination of education and experience may be considered.

Preferred Education and Experience

Complete knowledge of computer hardware, software, and information technology management systems for different multi-platforms (Windows, Apple, Mobile, etc.).

Proficiency in troubleshooting techniques and critical thinking skills. 

Knowledge and Abilities

Knowledge of:

Word processing and spreadsheet applications.

Basic project and operations management including decision making, scheduling, prioritizing, quality assurance, delegating, monitoring work tasks, reporting, negotiating, basic vendor relations, advanced customer relations skills, proposal writing, business acumen, persuasive communication, and adaptability to change.

Team leadership skills including motivating team and group processes, team collaboration, empowering, coaching, mentoring, training, ethical integrity, and supervising staff.

Industry related skills to include proficiency with the Information Technology Interface Library (ITIL).

Ability to:

Multitask and work cooperatively with others.

Excellent written communication, analytical, interpersonal, and organizational skills.

Licensing / Professional Certification – None

Physical Requirements – General Office Environment - Ability to lift up to 20 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally supervises employees.

Other Requirements

Evening and weekend work may be required.

Position requires on campus, face-to-face interactions.

Position requires maintaining a regular schedule of attendance on campus and in the workplace.

Salary: $54,434.04/annually

INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials.  The software does not allow you to “Save” your application and return to complete the process at a later time.  The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:

Resume

Cover Letter

3 professional references and their full contact information

Unofficial transcripts

Applications received by Texas A&M International University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application.  “See resume” is not an acceptable entry in the job application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.