Summary : This position manages a team of AutoZoners in the development, implementation, and support of AutoZone’s existing and new voice and contact center solutions, specifically WebexCCE, Webex Calling, Cisco VOIP solutions and MS Teams. Ability to work closely with business partners to ensure that new capabilities meet the practical needs of the company and with support teams to ensure operational stability is essential. Responsibilities : Manage, develop and lead a team of IT professional AutoZoners, this includes assigning/monitoring work, providing feedback, coaching, counseling, and salary administration. Manages and tracks the progress of multiple projects. Performs project management and administration that include work plans, resource planning and control and proposing annual budgets. Building relationship with key business partners to identify and resolve business issues. Evaluates and recommends hardware and software products for applicability, compatibility, financial feasibility and integration with AutoZone systems. Provides the Director, direct reports, customers, and outside organizations with timely, competent, professional, and accurate memos, time estimates, project plans, and status reports. Manages system development and support activities to meet business needs in a timely and cost- effective manner while ensuring the right things get done as per the governance process. Requirements : Bachelor’s degree in Computer Science or related field preferred Requires ten to fifteen years’ experience based on consistently demonstrated capabilities Knowledge of Information Technology, solution planning, Cisco VOIP solutions, Contact Center Technologies – Webex Contact Center Enterprise, Verint Platform (AQM, Workforce Management, Speech Analytics), MS Teams Voice, SBCs Experience related to GenAI solutions with focus on Contact Center technologies is highly desirable Expert proficiency with the VOIP and contact Center architecture, methodology, governance, and roll-out/implementation process People leadership/supervisory skills Problem solving and analytical skills Presentation, facilitation and writing skills Project management – estimating, planning, controlling, and execution Benefits at AutoZone AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs designed to improve AutoZoners’ physical, mental and financial wellbeing. Some of these benefits include: · Competitive pay and time off · Unrivaled company culture · Medical, dental, vision, life, and short- and long-term disability insurance options · 401(k) with Company match and Stock Purchase Plan · Mental and physical wellbeing programs · Opportunities for career growth and tuition reimbursement Eligibility and waiting period requirements may apply. Learn more about all that AutoZone has to offer on careers.autozone.com. An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources