IT Network Admin-Telecom Print (https://www.governmentjobs.com/careers/gwinnett/jobs/newprint/4687318) Apply  IT Network Admin-Telecom Salary $71,634.00 - $83,275.00 Annually Location Gwinnett County, GA Job Type Full-Time Merit Job Number 24-02766 Department Department of Information Technology Services Opening Date 10/31/2024 Closing Date 12/1/2024 11:59 PM Eastern FLSA Exempt + Description + Benefits + Questions Class Summary REPOSTED & REVISED Job Description This position is responsible for continually reviewing current methods of voice, video, and data transmission. This position is also responsible for conducting engineering studies of current environment and future growth and preparing technical reports. Essential Duties + Compiles data evaluating and justifying requests for equipment and material to be included in the budget. + Evaluates the use of new voice and data transmission technologies + Five9 Cloud Call Center and Agent Supervisor Stations Reporting + IVR IVA Administration and IVR Script CUIC Finesse Recording Dashboard + Verint Management System + CUCM Unity IM & Presence and UCCX Zoom + Gateway RTMT SCCP&SIP Phone Jabber ATA + Control Hub Administration and Cisco WebEx Collaboration + CSF Cisco Cloud Phone Cisco Desk Pro + CUBE Router Switch VMWare + MPLS OSPF BGP SIP WireShark SolarWinds + Telecommunication – Cisco Unity and Traditional & VOIP PBXs + T1 PRI Digital Phone Analog Phone Fax Machine + Knowledgeable in Cisco routers, switches, Access Points, and IPFlex Other Job Requirements/Information + This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, credit check, and fingerprinting. + This job may require on-call rotation and emergency after hours, weekends, and/or holidays. Grade The grade for this position is C44(1). Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications + Bachelor’s Degree in a related field AND + Five years of professional level computer analyst and/or systems experience + An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here (https://www.governmentjobs.com/careers/gwinnett/classspecs/newprint/907799) . Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. For more information about this department, please click here (https://www.gwinnettcounty.com/web/https://www.gwinnettcounty.com/departments/informationtechnologyservices) . Additional Information About Gwinnett County Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs. The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022. Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents. The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values. In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate. Vision Gwinnett is the preferred community where everyone thrives! Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience. Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: + Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess) + FAQs Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com. Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial. Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation. On average, our employees’ benefits are worth 48 percent of their base salary! In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost! Health + Medical plans for active and retired employees + Dental and vision plans + Prescription drug plan Wellness + Onsite Employee Wellness Center + 24/7 Employee Assistance Program (EAP) + Immunizations + Wellness education and incentive programs + Annual wellness fair Family and Career + Training and professional development opportunities + Family planning benefits + Four weeks of paid parental leave Time + Annual/Sick Leave + 12 paid holidays per calendar year + 1 paid floating holiday per calendar year Money + Flexible spending accounts for medical and dependent care + Health Reimbursement Arrangement (HRA) available + Health Savings Account (HSA) available + Retirement and Savings Plans + 401(a) Defined Contribution + 457 (b) Deferred Compensation + Longevity pay + Tuition reimbursement + Financial education programs Protection + Basic, optional, and dependent life insurance + Short-term and long-term disability + Critical illness and accident insurance + Hospital indemnity insurance + Identity theft protection To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) . 01 Have you completed a degree in Information Technology, Computer Science, Business Systems, Information Systems, or a related field? + Have not completed a degree in the specified fields of study + Completed associate degree in the specified fields of study + Completed bachelor's degree in the specified fields of study + Completed master's degree or higher in the specified fields of study 02 How many years of IT Systems Analyst, Service Desk, Technician, or IT Service Management Systems Admin experience do you have? + none + less than 1 year + 1 year to less than 2 years + 2 years to less than 3 years + 3 years to less than 4 years + 4 years to less than 5 years + 5 years to less than 6 years + 6 years to less than 7 years + 7 years to less than 8 years + 8 years to less than 9 years + 9 years to less than 10 years + 10 or more years Required Question Agency Gwinnett County Address 75 Langley Drive Lawrenceville, Georgia, 30046 Phone 770.822.7915 770.822.7923 Website http://www.gwinnettcountyjobs.com