Job Title: IT Network Specialist
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
*This is a hybrid position requiring at 2 days a week office work and will be filled as an IT Spec II or Sr depending on qualifications and related experience*
Job Summary/Purpose:
This role supports, and applies IT standards and procedures, as well as provide operational support for real-time and network systems. The specialist performs a wide variety of routine and non-routine maintenance of network activities, including but not limited to performance operations, change and incident management, routine operations planning, maintenance, and root cause analysis.
Job Responsibilities:
Provides planning, guidance, and direction for the analysis, implementation, testing, debugging and documentation of network operations for critical network components and systems.
Experience with network diagnostic, monitoring, and analysis toolsitems as Cisco Prime, DNAC, and automation tools.
Triage, resolve, and assigns tickets for network support in the SNOW queue and via establishment of single point for callouts.
Provides input and commentary to the development and revision of procedures and policies relevant to the network operations.
Respond as Data Network representative in an ‘on-call’ 24x7 rotation to resolve emergent issues in both Corporate and OT network environments.
Interact and coordinate with vendors, outsources, and contractors to support network products and services.
Participates analysis of incident response policies, takes an active role in network incident response and recovery and the identification of performance issues in the network.
Provides a Tier 1 technical support on network issues and technologies. Responsible for assuring that networking systems are monitored.
Participates in major incidents and technical troubleshooting activities.
Create and maintain technical network documentation as it relates to network configuration, network mapping, processes, and service records.
Coordinate, document, and participate in change management processes for the network projects and activities.
Implement new and existing equipment, hardware, and software upgrades.
MINIMUM REQUIRMENTS:
Minimum Education Required for the Position:
Bachelor’s Degree in Computer Science/ Related field or equivalent work experienceMinimum Experience Required for the Position:
IT Specialist II: 2+ years of relevant experience
IT Specialist SR: 4+ years of relevant experience, Network Associate – i.e. CCNA, JNCIA, etc.
Critical Knowledge, Skills, Abilities Required for the Position:
Experience in supporting network configurations and equipment.
Knowledge of the network operations.
Knowledge of network monitoring tools.
Knowledge of incident and change management.
Licenses or Certifications Required for this Position:
None
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Job Function : Information Technology
FLSA Status : Professional
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT
Number of Openings : 3
Req ID: 116396
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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