Overview IT Operation Analyst Remote Shift: Tuesday-Saturday The Community Choice Financial® Family of Brands is seeking an IT Operation Analyst. The Information Technology Operation Analyst is responsible for providing excellent technical support, expedient triage and escalation of system and network issues ensuring minimal employee and customer impact. Essential Responsibilities Provide Production Support for CCFI batch processes while monitoring network and systems ensuring efficiencies. Evaluate and follow documented instructions of issues encountered in production. Able to rewrite the knowledge base articles based on the error messages received. Will provide user support, document software issues encountered in production, analyze the root cause, debug the issue and provide the solution. Work with IT management, QA analysts, business systems analysts, and software developers to resolve batch related issues. Utilizing SQL to investigate issues related to batch errors. Analyze results, make recommendations for support process improvement, and implement changes. Monitor system events, alerts, and incident reports. Document all incidents and problems from open to close. Interface with IT team members, vendors, and management to resolve issues. Conduct hardware and software problem analysis, identification, and resolution. Execute problem documentation, escalation and notification procedures. Actively work on increasing skillset. Available to work a flexible schedule with abnormal hours as required. Other duties as assigned. Minimum Qualifications Associate degree in computer science, business or equivalent required. Excellent customer service, time management, problem solving and timely decision making abilities key to success 3 year minimum enterprise work experience providing IT hardware and software troubleshooting required Previous enterprise work experience monitoring the system and network a plus Previous enterprise work experience resolving issues related to IT Support, network support, PC troubleshooting, application troubleshooting required Ability to answer questions and resolve problems via phone, e-mail or in person required Ability to listen and ask questions to diagnose and solve hardware and software issues required Strong written and verbal skills required Ability to successfully collaborate with a team required Citrix Workspace, Active Directory, SAN/LAN and Exchange enterprise work experience needed Enterprise experience working within the first three layers of the network needed Works a flexible schedule, including on-call support What We Offer Our Benefits Include* A comprehensive new hire training program designed to help set you up for success Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Professional Development and Mentor Programs plus Ongoing Training Resources Multiple coverage levels for Medical, Dental, & Vision Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more Traditional 401(k) and Roth 401(k) with Company match Options for Flexible Spending Accounts and Health Savings Accounts Basic and AD&D Life Insurance Optional pet insurance Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment) Performance-based career advancement *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. Our Commitment to Diversity, Inclusion & Belonging Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential. Our Workplace Awards and Recognition We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. About Us Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.