Monitor network performance, troubleshoot issues, and implement solutions to ensure optimal functionality.
Collaborate with network engineers to optimize network configurations and address connectivity issues.
Monitor security tools for active alerts and work with corporate security to resolve them
Act as the first point of contact for IT incidents and problem resolution
Respond to IT incidents promptly, identifying and resolving network-related issues.
Collaborate with cross-functional teams to mitigate and escalate incidents as needed. Ensure proper escalation to technology operations teams and local system owners.
Coordinate communications status updates to all stakeholders
Maintain accurate documentation of network configurations, changes, and incident resolutions.
Contribute to the development and maintenance of network-related documentation and procedures.
Open and track support tickets with external vendors including telco and network carriers
Assist in monitoring and analyzing security alerts to identify potential threats and vulnerabilities.
Work with the security team to implement and maintain network security measures.

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