The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Meet our team -

The Operational Resilience Manager will report directly to the Head of Service Delivery & Operations working closely with the Senior Manager, IT & Operational Resilience. You will have responsibility for the coordination, delivery and governance of core Operational Resilience requirements across both the programmatic and BAU delivery for PayPal UK. You will fulfill all resilience responsibilities under existing and future regulation including PS21/3 across all relevant dimensions of resilience (including technology, data, people, property and third parties). You will work alongside key stakeholders across PayPal as necessary and will be a trusted partner in enhancing PayPal UK’s Operational Resilience posture. 

Job Description:

Your way to make impact:

You will have responsibility for the delivery of the Operational Resiliency Governance and Processes:  

Ensure compliance with local regulations covering operational resilience including PS21/3 (UK Operational Resilience)   

Responsible to deliver key remediation activities aligned to UK IT & Operational Resilience ensure oversight, embedding, enforcement and compliance across all aspects of the Operational Resiliency in a sustainable manner.  

Implement an effective first line governance structure, conduct scenario testing and vulnerability assessments to ensure continuous improvement and aid with making businesses more resilience and safer.  

Ensure the role in first line becoming demonstrably more proficient in direct risk management and monitoring.  

Working alongside technology and business teams in PayPal to transform the monitoring, visibility and assessment of risks whilst enabling early warnings for failure or deviations which may increase business and operational risk.  

Understand relevant internal and external risk frameworks and map business controls and metrics for regulatory, governance and reporting purposes.  

Communicate with clarity and precision, presenting complex and / or technical information in a concise format that is audience appropriate.  

You will also be responsible for completing the PS21/3 annual attestation and will act as a key point of contact for Important Business Service activities  

Ideal Candidate Profile / Key Skills  

Applied knowledge of Operational Resilience regulatory requirements for e.g., PS21/3, DORA etc.  

Working knowledge of Third Party Risk, Critical Third Party DP22/3 regulation and related Operational Resiliency context  

Operational Resiliency practitioner with relevant first Line of Defence experience  

Excellent stakeholder management and communication skills  

Developing, managing & maintaining a regular set of artefacts, processes and procedures  

Participated and/or experience of managing incidents/crises  

Ability to work in a past paced, changing environment  

Flexible work approach and be able to work to deadlines and under pressure  

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.